Experienced Customer Service Coordinator – Business and Government Customer Organization (BGCO) Remote Role

Welcome to blithequark: Empowering Connections and Innovations At blithequark, we are passionate about connecting people, businesses, and governments to the technologies and services that bring them joy and success. Our mission is to power and empower how people live, work, and play by delivering innovative solutions and exceptional customer experiences. We believe in fostering a community of individuals who anticipate, lead, and learn through listening, and we are committed to making a positive impact in the world.About theRole: Coordinator-BGCO Customer Service We are seeking a highly motivated and customer-focused individual to join our Business Government Customer Organization (BGCO) team as a Customer Service Coordinator. In this role, you will have the opportunity to work with our business and government customers over the phone, answering their questions, and providing innovative solutions to help them achieve their organizational objectives. Your primary goal will be to deliver a superior customer experience, build long-term relationships, and contribute to revenue retention and growth.Key Responsibilities: Growing our business within existing accounts through effective customer relationships and sales strategies Building customer loyalty and trust by listening intently, identifying their needs, and providing tailored solutions Troubleshooting problems and resolving a range of customer issues related to devices, billing, and service concerns Selling the value of blithequark solutions and increasing company revenue through proactive and solution-oriented approaches Delivering efficient customer support on large accounts using web-based tools and ensuring first-call resolution Collaborating with internal teams to stay up-to-date on new products, services, and technologies, and applying this knowledge to better serve our customers Where You'll Be Working:Remote Role with FlexibilityThis is a work-from-home role that offers flexibility and autonomy.You will be required to work from your home office, with occasional in-person meetings and training sessions. To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location and have a private workspace with a reliable internet connection (minimum 25mbps plan). Wireless connections, satellite, or DSL are not acceptable. What We're Looking For: Problem Solvers with Empathy We are seeking individuals who lead with empathy, patience, and a customer-centric approach.You should be motivated by change, willing to learn and adapt to new technologies, and able to apply your resources to determine the right solutions for our customers. If you have a passion for delivering exceptional customer experiences, are self-disciplined, and can work collaboratively in a remote environment, we encourage you to apply. EssentialQualifications: Bachelor's degree or one or more years of work experience One or more years of customer service and/or sales experience Ability to meet all home office requirements Willingness to work a flexible work schedule, including evenings and weekends PreferredQualifications: College degree Experience with facilitation and communication across all levels of the organization Experience resolving customer issues, billing, and/or handling product Q&A Experience promoting and/or selling products and services Experience applying technical knowledge to troubleshoot customer issues with evolving technologies One or more years of technical support experience Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment Technical acumen and interest in learning new technologiesCareer Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees.As a Customer Service Coordinator, you will have access to training and development programs, mentorship opportunities, and a collaborative environment that fosters learning and innovation. We encourage our employees to take ownership of their careers, explore new opportunities, and develop new skills to stay ahead in the industry. Work Environment and Company CultureOur company culture is built on the principles of diversity, inclusion, and empowerment. We believe in creating a collaborative and inclusive environment that encourages authenticity, fosters a sense of belonging, and values the contributions of all employees.We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, benefits, and perks that recognize and reward your contributions to our organization. Our benefits package includes health insurance, retirement plans, and paid time off, among other perks.We also offer opportunities for professional growth, development, and advancement, as well as a collaborative and dynamic work environment that values innovation and creativity. Conclusion: Join the blithequark Team If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Coordinator at blithequark, you will be part of a dynamic team that is committed to empowering connections and innovations.to take the first step in your career journey with us!