Experienced Customer Service Agent - Ramp Agent - AUS at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working as part of a dynamic team? If so, we invite you to join blithequark as a Ramp Agent, where you'll play a vital role in ensuring our customers' baggage and cargo arrive safely and on time. At blithequark, we're committed to providing our customers with an unparalleled level of service, and we're looking for talented individuals like you to help us achieve this goal.As a Ramp Agent, you'll be the face of our company, interacting with customers, and providing them with a positive experience from the moment they step off the plane. About blithequarkblithequark is a leading provider of air transportation services, with a reputation for excellence and a commitment to innovation. Our team of dedicated professionals is passionate about delivering exceptional customer experiences, and we're always looking for talented individuals to join our ranks. Key ResponsibilitiesAs a Ramp Agent, you'll be responsible for ensuring the safe and efficient handling of baggage, cargo, and mail.Your duties will include:* Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft* Safeguarding cargo, baggage, and mail from damage, loss, and weather* Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion* Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination* Working collaboratively with other team members to ensure seamless operations and excellent customer serviceWork Environment and CultureAs a Ramp Agent, you'll work in a fast-paced environment, often in harsh weather conditions.You'll be required to wear personal protective equipment (PPE) and adhere to strict safety protocols to ensure your own safety and the safety of others. At blithequark, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our people are our greatest asset, and we're dedicated to providing them with the support, resources, and opportunities they need to succeed. Compensation and BenefitsAs a Ramp Agent, you'll enjoy a competitive salary, industry-leading profit-sharing program, and performance incentives.You'll also have access to a range of benefits, including:* Competitive salary: $19.00 per hour, with regular pay increases* Industry-leading profit-sharing program* Performance incentives* 401(k) with generous company contributions up to 9%* Paid time off, including vacation, holidays, paid personal time, maternity and parental leave* Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits* Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages* Holistic wellbeing programs to support physical, emotional, social, and financial health* Domestic and international space-available flight privileges for employees and eligible family members* Career development programs to achieve your long-term career goals* Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint* Recognition rewards and awards through the platform Unstoppable Together* Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies* Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcareRequirementsTo be successful as a Ramp Agent, you'll need:* A high school diploma, GED, or high school equivalency* Be at least 18 years of age and have authorization to work in the United States* Have a valid driver's license* Proficiency in English* Pass a physical ability test (PAT)* Ability to wear required company-approved Personal Protective Equipment (PPE)* Ability to hold airport-specific requirements, such as a SIDA Badge and Customs SealPreferred QualificationsWhile not required, having the following qualifications will give you a competitive edge:* Previous experience in a customer-facing role or in a similar industry* Knowledge of airport operations and procedures* Familiarity with baggage handling systems and equipmentIf you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.Please visit our website to and of dedicated professionals at blithequark.