Experienced Customer Service Agent - Part-Time Remote Role with Blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join Blithequark as a part-time Customer Service Agent, working remotely from the comfort of your own home after completing a comprehensive on-site training program. At Blithequark, we're dedicated to revolutionizing the way we interact with patients, providing them with seamless, personalized experiences that exceed their expectations.As a Customer Service Agent, you'll play a vital role in achieving this mission, working closely with patients to address their inquiries, resolve issues, and ensure their overall satisfaction. About BlithequarkBlithequark is a leading healthcare organization committed to delivering innovative solutions that improve patient outcomes and experiences. Our team of dedicated professionals is passionate about making a difference in the lives of our patients, and we're seeking like-minded individuals to join our ranks.ResponsibilitiesAs a Customer Service Agent with Blithequark, you'll be responsible for:* Providing exceptional customer service to patients in a professional, courteous manner* Communicating effectively with patients, either verbally or in writing, to address their inquiries and resolve issues* Learning and understanding the operation of ETM software, as well as billing and account operations* Answering and documenting all telephone inquiries, ensuring accurate and timely resolution* Researching and resolving problems with patients' bills, including updating insurance coverage as needed* Printing courtesy claims and itemized statements, as well as rebilling accounts after receiving insurance information* Arranging financial agreements with patients using budget plans as needed* Performing other duties and assignments as requested by managementRequirementsTo succeed in this role, you'll need:* A high school diploma or equivalent* Strong communication skills (oral and written)* The ability to speak, listen, and type simultaneously* Familiarity with the bolthires Windows environmentNice-to-HavesWhile not required, the following skills and experiences are highly desirable:* Bilingual English/Spanish proficiency* Previous experience in retail or restaurant serviceBenefitsAs a valued member of the Blithequark team, you'll enjoy a comprehensive benefits package, including:* Generous Personal Time Off* 8 Paid Holidays per year* Quarterly bonus plans* Business casual dress code* Learning and Development programs to help you grow professionally* Wellness programs to support your physical and mental well-being* Health Benefits, including Medical with HSA and FSA options, dental, vision, and life insurance* 401K program with discretionary matching funds available* A $750.00 sign-on bonus, plus quarterly incentivesCareer Growth OpportunitiesAt Blithequark, we're committed to helping our employees grow and develop their careers.As a Customer Service Agent, you'll have access to a range of training programs, mentorship opportunities, and professional development resources to help you succeed in your role and beyond. Work Environment and Company CultureBlithequark is a dynamic, fast-paced organization that values innovation, collaboration, and customer satisfaction. Our remote work environment is designed to support flexibility and work-life balance, while our company culture is built on a foundation of respect, empathy, and open communication.If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for the Customer Service Agent role at Blithequark. Please apply including your resume and a cover letter, to. We look forward to hearing from you! Why Join Blithequark? At Blithequark, we're dedicated to making a difference in the lives of our patients, and we're seeking like-minded individuals to. As a Customer Service Agent, you'll have the opportunity to:* Make a real difference in the lives of our patients* Work in a dynamic, fast-paced environment that's always challenging and rewarding* Develop your skills and knowledge through comprehensive training and professional development programs* Enjoy a comprehensive benefits package, including health insurance, retirement savings, and paid time off* Be part of a team that values innovation, collaboration, and customer satisfaction What We're Looking For We're seeking a motivated, customer-focused individual with a passion for delivering exceptional experiences.As a Customer Service Agent, you'll need:* A high school diploma or equivalent* Strong communication skills (oral and written)* The ability to speak, listen, and type simultaneously* Familiarity with the bolthires Windows environment* Bilingual English/Spanish proficiency (nice-to-have)* Previous experience in retail or restaurant service (nice-to-have) What We Offer As a valued member of the Blithequark team, you'll enjoy a comprehensive benefits package, including:* Generous Personal Time Off* 8 Paid Holidays per year* Quarterly bonus plans* Business casual dress code* Learning and Development programs to help you grow professionally* Wellness programs to support your physical and mental well-being* Health Benefits, including Medical with HSA and FSA options, dental, vision, and life insurance* 401K program with discretionary matching funds available* A $750.00 sign-on bonus, plus quarterly incentives If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for the Customer Service Agent role at Blithequark.Please apply including your resume and a cover letter, to. We look forward to hearing from you!