Experienced Customer Service Advisor – Remote Opportunity with blithequark

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two calls are the same? Look no further than blithequark, a leading Business Process Management (BPM) company that combines industry expertise with technology and analytics to co-create innovative solutions with clients across various industries. As a Customer Service Advisor at blithequark, you will play a vital role in providing top-notch service to our clients, ensuring that all telephone calls are answered promptly and dealt with professionally. You will be the first point of contact for customers, and your proactive approach to claims handling will make a significant difference in their lives. About blithequark blithequark is a global leader in BPM, with a presence in 10 industries, including Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities. We empower businesses to re-imagine their digital future and transform their outcomes with operational excellence. With a team of 64,000+ employees, we co-create and execute the future vision of 400+ clients, leveraging collaborative models tailored to address their unique business challenges. Job Description As a Customer Service Advisor at blithequark, you will work in a remote environment, enjoying varied hours that cater to your needs. You can choose from: * Weekday evenings: 17:30 – 22:30 * Weekday mornings: 07:00 – 09:00 * Saturday: 08:00 - 22:00 (6-12 hour shifts available) * Sunday: 08:00 - 22:00 (6-12 hour shifts available) You must commit to either a Saturday or Sunday, plus bank holidays. Times are flexible and will be discussed/arranged in interview. You may also be required to complete a training period for up to 35 hours per week. Key Responsibilities As a Customer Service Advisor, your key tasks will include: * Answering the telephone and signing off calls in accordance with blithequark's agreed procedures * Handling inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner * Capturing accurate and detailed information about the incident, vehicle, drivers, and third parties involved * Maintaining compliance with industry regulations, internal policies, and data protection standards * Assessing urgency and directing calls appropriately, including escalating complex or high-priority cases * Ensuring correct prioritization of workload and time management schedules are adhered to * Communicating clearly and professionally, explaining the next steps and managing customer expectations * Balancing empathy and efficiency, supporting customers who may be distressed following an accident or incident * Making all liability enquiries necessary to allow you to negotiate settlement of customer claims on the best possible terms * Assessing circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures * Handling complaints within agreed company procedures * Keeping the policyholder informed both verbally and in writing of the status of the claim * Carrying out administration on files, including general typing of emails and keeping a well-organized and up-to-date portfolio of claims Qualifications While a high school or lower education is required, we value candidates with a strong customer service background and excellent communication skills. If you have experience in a similar role, we encourage you to apply. Why Join blithequark? As a Customer Service Advisor at blithequark, you will enjoy: * A dynamic and supportive work environment * Opportunities for career growth and professional development * A comprehensive training program to help you succeed in your role * A competitive compensation package, including benefits and perks * The chance to work with a global leader in BPM, making a real difference in the lives of our clients and their customers If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Opportunities Employer blithequark is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from candidates of all backgrounds and perspectives. Data Protection blithequark is committed to protecting the personal data of our employees and customers. We will only use your data for the purposes of recruitment and selection, and we will ensure that your data is stored securely and in accordance with relevant data protection regulations. Contact Us If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you!