Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences Across America's Fastest and Most Reliable Network

At blithequark, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. As a Customer Sales and Service Representative, you'll be at the forefront of this mission, delivering exceptional experiences to our customers and helping them stay connected to what matters most. About blithequarkblithequark is a leading provider of innovative communication and technology solutions, empowering individuals and businesses to thrive in an ever-changing world.Our commitment to excellence, customer satisfaction, and community involvement has earned us a reputation as a trusted partner and a leader in our industry. With a diverse range of products and services, we're constantly pushing the boundaries of what's possible, and we're looking for talented individuals like you to. Your RoleAs a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience, providing timely and effective solutions to customer inquiries, and driving sales growth through consultative selling and relationship-building.You'll be the face of blithequark, representing our brand and values in every interaction with our customers. Key Responsibilities* Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service* Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers* Identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience* Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues* Respond to requests from customers about blithequark products and services* Verify service order accuracy and completeness and make corrections/changes as needed* Negotiate the collection of overdue bills* Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business* Manage various systems and work tools while engaging on the phone with customersWhat We're Looking ForWe're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers.You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns, driven to provide exceptional customer service. Essential Qualifications* Related Associate Degree or 2+ years' relevant experience* Customer Service call center experience* Previous collections experience* Experience with selling products and services* Customer service skills* Demonstrated ability to communicate with detail and precisionPreferred Qualifications* Bachelor's degree in a related field* Experience with sales and customer service software* Knowledge of blithequark's products and services* Experience working in a fast-paced, dynamic environmentWhat We Offer* Competitive compensation and benefits package* Opportunities for career growth and professional development* Collaborative and inclusive work environment* Recognition and rewards for outstanding performance* Comprehensive training and support to ensure your success* Flexible scheduling and work-life balance* Access to the latest technology and tools* Opportunities to work with a diverse range of customers and productsWork EnvironmentAs a remote employee, you'll work from home with occasional in-person trainings and meetings.You'll be part of a dynamic and supportive team that values collaboration, innovation, and customer satisfaction. Our work environment is designed to foster creativity, productivity, and work-life balance. Compensation and BenefitsThe compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more.For part-time roles, your compensation will be adjusted to reflect your hours. Diversity, Equity, and InclusionAt blithequark, we're committed to creating a diverse, equitable, and inclusive work environment that values and celebrates the unique perspectives and experiences of our employees. We believe that diversity makes us stronger and that everyone deserves to feel valued, connected, and empowered to reach their potential. If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, through our website. We can't wait to hear from you! Equal Employment Opportunityblithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that is inclusive, respectful, and free from discrimination. We celebrate our employees' differences and strive to create a work environment that values and supports everyone. Contact UsIf you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us.We're always happy to hear from you and look forward to connecting with you soon.