Experienced Customer Onboarding Specialist – Ecommerce and SMS Marketing

At blithequark, we're revolutionizing the world of ecommerce by empowering brands to harness the power of SMS marketing. With a mission to make SMS the number-one revenue channel for ecommerce merchants, we're on a quest to deliver an easy-to-use platform that helps businesses grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty. As a key member of our team, you'll play a vital role in ensuring our customers achieve a strong return on investment within their first 60 days of using blithequark. About blithequark blithequark is a 100% remote organization that's trusted by over 18,000 Shopify and Shopify Plus stores. Founded in 2018, we've grown to a team of over 250 employees, backed by top investors like Greylock and Y Combinator. Our vision is to make SMS the most important marketing and sales channel of the decade, and we're committed to delivering an exceptional experience for our customers. Job Summary As an Experienced Customer Onboarding Specialist at blithequark, you'll be responsible for guiding our largest customers through the setup process, communicating best practices, optimizing campaigns and automations, and troubleshooting any issues. Your primary goal will be to ensure that customers see a strong return on investment within their first 60 days of using blithequark. This is a unique opportunity to join our early-stage Onboarding team and contribute to building the foundation for future success. Key Responsibilities * Run one-on-one, best-in-class onboarding sessions with assigned customers, including coaching them through list growth, automations, campaigns, and more * Design creative ways to onboard customers and fuel immediate growth * Consistently meet and exceed onboarding health targets * Strategize with customers on marketing strategies to drive growth * Build strong relationships and ensure long-term brand loyalty * Follow up with customers to ensure their technical issues are resolved * Become a critical voice on the team in iterating on our customer journey and collaborating with sales and product teams to create a seamless onboarding experience * Develop and maintain deep expertise in our product, services, and the marketing technology domain, including industry trends, compliance/regulatory considerations, and trendsetters Requirements * 2+ years in a customer-facing role, with experience in SaaS, software, or closely related tech preferred * Ecommerce or martech experience highly preferred * Demonstrated experience coaching and mentoring * Demonstrated problem-solving abilities, including with technical issues * Strong process-orientation and ability to drive a consistent and repeatable experience * Experience in a high-growth, early-stage environment preferred What You'll Love About Us * Salary range of USD $73,000-$80,000 base, plus significant equity * High-growth startup with plenty of room for you to directly impact the company and grow your career * Work from home (or wherever) * Fun and passionate team that enjoys what we do * Competitive compensation and opportunity for equity * Flexible paid time off * Health, dental, vision insurance What to Expect from Our Hiring Process * Intro Call: A quick call with the Recruiter to get to know you better and learn more about the role and blithequark * Hiring Manager Intro: A quick call with the Hiring Manager to learn more about the team and position * Homework Assignment: An exercise that challenges you to solve a problem and come up with a creative solution * Virtual Interviews: A series of video calls with 2-4 team members to ask questions and see who this role interacts with on a daily basis * Final FEACH Interview: An interview to assess your ability to represent how you work via our FEACH values * Reference Checks: We ask to speak with at least two references who have previously worked with you * Offer: We send over an offer, and you (hopefully) accept! If you're passionate about ecommerce, SMS marketing, and delivering exceptional customer experiences, we'd love to hear from you. to become an Experienced Customer Onboarding Specialist at blithequark and be part of our mission to revolutionize the world of ecommerce.