Experienced Customer Experience Business Operations Analyst – Driving CX Excellence at blithequark

Are you a data-driven professional with a passion for customer experience and a knack for analytics? Do you thrive in fast-paced environments and enjoy collaborating with cross-functional teams? If so, we invite you to join blithequark as an Experienced Customer Experience Business Operations Analyst, where you'll play a pivotal role in shaping the future of customer experience. About blithequark blithequark is a leading developer of cloud API technologies, empowering companies worldwide to become "API-first" and securely accelerate AI adoption. Our mission is to unleash developer productivity, build securely, and accelerate time to market. With a strong focus on innovation and customer satisfaction, we're committed to helping organizations globally achieve their goals. The Role As a Customer Experience Business Operations Analyst at blithequark, you'll be part of the Customer Experience (CX) Operations team, supporting the CX organization's growth and optimization. You'll work closely with the broader Revenue Operations team, interfacing with various stakeholders to build internal analytics that drive maximum value for our customers. Your primary responsibilities will include: * Supporting strategic and tactical initiatives, serving as the primary CX Ops point of contact for data, reporting, and analytics questions * Collaborating with the CX team to build and maintain internal analytics, reports, and dashboards across all levels and roles * Analyzing, modeling, and forecasting Professional Services KPIs for internal and external resources * Managing CX team inquiries and ad-hoc requests across data, reporting, and analytics * Improving customer data points and running projects to ensure data integrity What You'll Bring To succeed in this role, you'll need to possess: * A passion for data, user experience, and automation * Strong customer service attitude and ability to work independently in a fast-paced environment * Proficiency with SQL for data analysis and modeling, with experience with DBT a plus * Advanced Gsheet and Gslides skills, Tableau reporting expertise, and basic Salesforce reporting skills * Reliability and attention to detail * Excellent written and communication skills, with the ability to concisely articulate complex issues and solutions to different audiences * 3-5 years of relevant business experience What You'll Get As a valued member of the blithequark team, you'll enjoy: * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technologies and tools * Flexible work arrangements and work-life balance Why Join blithequark? At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in empowering our employees to grow, learn, and thrive, and we're passionate about making a positive impact on our customers and the wider community. If you're looking for a challenging and rewarding role that aligns with your values and aspirations, we invite you to. If you're ready to take your career to the next level and join a team that's shaping the future of customer experience, please including your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! What We Offer At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes: * Competitive salary and bonus structure * Comprehensive health insurance and wellness programs * Flexible work arrangements and work-life balance * Professional development opportunities and training programs * Recognition and rewards for outstanding performance * Access to cutting-edge technologies and tools * Collaborative and dynamic work environment Our Culture At blithequark, we're passionate about creating a workplace that's inclusive, diverse, and supportive. We believe in empowering our employees to grow, learn, and thrive, and we're committed to making a positive impact on our customers and the wider community. Our culture is built on the following values: * Innovation and creativity * Customer-centricity and empathy * Collaboration and teamwork * Continuous learning and growth * Diversity, equity, and inclusion * Integrity and accountability If you're ready to join a team that's shaping the future of customer experience, please including your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!