Experienced Customer Experience Associate – Remote Opportunity to Deliver Exceptional Support and Care in the Healthcare and Nutrition Industry

Introduction to blithequark blithequark is on a mission to revolutionize the way people approach their health and wellness by making it easy to eat well and live better. With a strong focus on nutrition and healthcare, blithequark is addressing the pressing issue of chronic conditions related to poor nutrition, which affects millions of people worldwide. By providing a comprehensive platform that connects individuals with telehealth Registered Dietitians, personalized meal planning, and mobile app tracking, blithequark is empowering people to take control of their health and wellbeing.About the Role As a Customer Experience Associate at blithequark, you will play a vital role in ensuring that our customers receive exceptional support and care. You will be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms, including phone, email, and chat. We are looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition.Key Responsibilities Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy. Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries. Document customer interactions accurately in our CRM, ensuring that all cases are tracked and followed up on if necessary. Collaborate with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams.Identify areas for process improvement, reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems. Maintain a deep understanding of blithequark's products and services, staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information. Support weekend operations, including one weekend day per week, ensuring our customers always have access to support when they need it. Contribute to customer feedback loops by relaying insights to the Product and Marketing teams, helping inform product development and customer engagement strategies.Essential Qualifications To be successful in this role, you should have: 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success. Strong verbal and written communication skills and be comfortable handling phone calls, email, and chat interactions with customers. Experience working in fast-paced industries like telehealth, healthcare, SaaS, or tech where quick thinking and adaptability are key. Strong problem-solving skills, with the ability to think on your feet and offer creative solutions to customer challenges.Organizational skills, with the ability to handle multiple customer interactions at once, making sure no detail is overlooked. Passion for nutrition or wellness, and excitement about helping others on their health journey through blithequark's services. Experience using CRM systems like Front, Intercom, Aircall, or similar customer service platforms. Preferred Qualifications While not required, the following qualifications are preferred: Multilingual skills, especially Spanish. Experience working in telehealth or nutrition-focused services.Knowledge of healthcare and nutrition principles, with a strong understanding of the importance of nutrition in overall health and wellbeing. Skills and Competencies To excel in this role, you should possess the following skills and competencies: Excellent communication skills : Ability to convey information clearly, professionally, and with empathy, both written and verbal. Technical skills : Comfortable using customer service software like Front or Intercom, and ability to troubleshoot basic tech issues for customers.Problem-solving skills : Ability to think critically and offer creative solutions to customer challenges. Collaboration and teamwork : Ability to work effectively with cross-functional teams, including Product and Operations, to improve our services and ensure that our customers' feedback is always heard and acted upon. Adaptability and flexibility : Ability to thrive in a fast-paced, ever-evolving environment, with a willingness to learn and adapt to new systems, processes, and products. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees.As a Customer Experience Associate, you will have the opportunity to: Develop your skills and knowledge in customer support, CX, and customer success. Work with a talented and passionate team of professionals who are dedicated to improving lives through better nutrition. Contribute to the development of new products and services, and help shape the future of the company. Participate in training and development programs, including workshops, webinars, and conferences. Receive feedback and coaching from experienced professionals, with opportunities for career advancement and growth.Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative and dynamic work environment. As a Customer Experience Associate, you will be part of a team that is: Passionate about nutrition and wellness : We are dedicated to helping people improve their health through better nutrition, and we are excited about the opportunity to make a positive impact on people's lives. Collaborative and team-oriented : We work closely with cross-functional teams to ensure that our customers receive exceptional support and care.Fast-paced and dynamic : We are a rapidly growing company, and we are always looking for ways to improve and innovate our products and services. Supportive and inclusive : We value diversity and inclusion, and we are committed to creating a work environment that is welcoming and supportive of all employees. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including:Salary and benefits : We offer a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan and paid time off.Stock options : We offer stock options to all employees, giving you the opportunity to share in the company's success. Professional development opportunities : We are committed to the growth and development of our employees, and we offer training and development programs to help you advance your career. Flexible work arrangements : We offer flexible work arrangements, including remote work options and flexible hours, to help you balance your work and personal life. Conclusion If you are passionate about helping others and are excited about the opportunity to make a positive impact on people's lives through better nutrition, we encourage you to apply for the Customer Experience Associate role at blithequark.With a collaborative and dynamic work environment, opportunities for career growth and development, and a competitive compensation package, this is an exciting opportunity to join a rapidly growing company that is dedicated to improving lives through better nutrition. to and be part of a mission that is changing the way people approach their health and wellbeing. We look forward to hearing from you!