Experienced Customer Experience Advocate – Delivering Exceptional Support and Advocacy for Customer Success

Introduction to blithequark At blithequark, we are passionate about building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique and fun to provide support in an environment where the vast majority of interactions are so positive. We take pride in our commitment to transparency, collaboration, and having fun while we work. As a rapidly expanding team, we are now seeking a highly skilled and enthusiastic Customer Experience Advocate to join our dynamic team in Denver, working in a hybrid model of 3 days a week in the office.About the Role As a Customer Experience Advocate at blithequark, you will play a pivotal role in engaging with customers across various channels, including live chat, email, phone, and screen shares. Your primary objective will be to empower customers to connect their goals and challenges with our solution, ensuring they derive maximum value from our platform. You will collaborate closely with internal technical teams to advocate for our customers and help shape the best possible version of our product.Additionally, you will lead online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit, creating both internal and external documentation to enhance our knowledge base. Key Responsibilities: Engage with customers across multiple channels to provide exceptional support and advocacy Empower customers to achieve their goals by connecting them with the right solutions within our platform Collaborate with internal technical teams to report, track, and verify bug fixes, ensuring seamless customer experiences Serve as the liaison between customers and the blithequark team to advocate for customer needs and shape product development Lead online webinars and one-on-one demos to educate customers on platform features and developer tools Create internal and external documentation to enhance our knowledge base and support customer success Advise customers about new features, functionalities, and best practices to maximize their use of our platform Requirements To be successful in this role, you should have experience providing customer or technical support, with SAAS experience being a significant plus.Understanding of help desk software and remote support tools, such as Zendesk, is also advantageous. You must possess excellent problem-solving skills, multitasking abilities, and superb written and verbal communication skills. A positive attitude, empathetic nature, coachability, and collaborative mindset are essential for this position. The ability to take initiative and adapt to changing environments is also crucial. EssentialQualifications: Experience in customer or technical support, preferably in a SAAS environment Understanding of help desk software and remote support tools Excellent problem-solving and multitasking skills Superb written and verbal communication skills Positive attitude, empathetic, coachable, and collaborative Ability to take initiative and adapt to changing environments PreferredQualifications: Experience with Zendesk or similar help desk software Technical background or experience with software development Experience leading webinars or training sessions Knowledge of customer success principles and practices Skills and Competencies To excel in this role, you should possess a unique blend of technical, interpersonal, and problem-solving skills.You must be able to communicate complex technical information in a clear and concise manner, both verbally and in writing. The ability to empathize with customers, understand their challenges, and provide personalized support is essential. Additionally, you should be proficient in using help desk software, remote support tools, and have a basic understanding of software development principles. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees.We offer a fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills. Our award-winning work environment is designed to foster collaboration, transparency, and fun, ensuring that you have the support and resources needed to succeed in your role and advance your career. Work Environment and Company CultureOur company culture is built on the principles of transparency, collaboration, and having fun while we work. We believe in fostering diversity, inclusion, and belonging through our Employee Resource Groups, providing access to resources and education to support our team, facilitate conversations, and encourage understanding.Our global work environment, with employees in multiple locations, offers a unique opportunity to work with a diverse and talented team. Compensation, Perks, and Benefits We offer a competitive salary and benefit package, bonus potential, and eligibility to take part in our company equity incentive program. Additionally, we provide monthly stipends for food, wellness, and commuter work, ensuring that you have the support you need to thrive in your role. For Colorado-based hires, the compensation range is $48,000-$62,000 base salary, subject to standard withholding and applicable taxes, with the opportunity to receive a discretionary bonus and/or equity based on company plans and policies.Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional support and advocacy, we encourage you to apply for this exciting opportunity to at blithequark. As a Customer Experience Advocate, you will play a critical role in shaping the customer experience, advocating for customer needs, and contributing to the growth and success of our company. Don't miss this chance to be part of a dynamic and rapidly expanding team that values transparency, collaboration, and fun.to take the first step in an exciting and rewarding career with blithequark!