Experienced Customer Care Coordinator – Delivering Exceptional Service and Building Lasting Relationships

Are you passionate about delivering exceptional customer experiences and building lasting relationships? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, where we're committed to providing personalized attention for our associates and fostering a dynamic team culture that helps our people reach their personal and professional goals. As an Experienced Customer Care Coordinator at blithequark, you'll play a vital role in resolving customer concerns in a timely and professional manner, while also providing exceptional service and support to our valued customers. If you're a customer service enthusiast with a passion for problem-solving and a knack for building strong relationships, we want to hear from you! About blithequark At blithequark, we're dedicated to making a positive impact on our customers' lives and the communities we serve. As a leading provider of innovative solutions, we're committed to delivering exceptional service and support to our customers, while also fostering a dynamic team culture that encourages growth, learning, and collaboration. Position Overview As an Experienced Customer Care Coordinator, you'll be responsible for receiving inbound and making outbound calls to resolve customer concerns in a timely and professional manner. You'll also coordinate and resolve customer follow-up requests as a liaison between branches and customers, providing and maintaining the highest level of customer service. Responsibilities * Receive inbound and make outbound calls to resolve routine customer concerns (e.g., service, billing, results) in a timely and professional manner. May deviate from routine procedures to diagnose root cause of more complex customer issues. * Coordinate and resolve customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service. * Prioritize open, overdue, and/or critical customer follow-up requests or customer concerns and escalate to management as needed. * Review and respond to customer feedback collected through external sources. Compile statistical data (e.g., net promoter scores, or NPS), identify trends, and report to management team. * Make contact with cancel request customers to retain business. Probe to identify root cause and use approved customer save offers (e.g., discounts, service calls) to retain customer. * May complete special projects to support branch operations and efficiency. * Enter and maintain customer data (e.g., contact information, service plan, billing information) into customer database accurately and timely. * Research customer database for account and service history and information to resolve customer concerns. * Follow standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes. * May assess customer needs for additional services and up-sell as appropriate. * Identify and communicate improvement opportunities or trends impacting the customer experience to management. * May receive customers and vendors at assigned branch. Essential Qualifications * High school diploma/GED required. Associate's degree preferred. * 2-3 years of customer service experience required. * Experience resolving escalated customer service issues required. * Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint). Preferred Qualifications * Bachelor's degree in a related field (e.g., business, communications, marketing). * Experience working in a call center or customer service environment. * Knowledge of customer relationship management (CRM) software. * Certification in customer service or a related field (e.g., Certified Customer Service Representative, Certified Customer Experience Professional). Skills and Competencies * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities. * Strong customer service skills and a passion for delivering exceptional customer experiences. * Ability to work effectively in a team environment and build strong relationships with colleagues and customers. * Strong organizational and time management skills. * Ability to maintain confidentiality and handle sensitive customer information. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our associates grow and develop their skills and careers. As an Experienced Customer Care Coordinator, you'll have opportunities to: * Develop your customer service and problem-solving skills through ongoing training and development programs. * Take on additional responsibilities and projects to support branch operations and efficiency. * Collaborate with colleagues and management to identify and implement process improvements. * Participate in performance-based bonuses and recognition programs. * Enjoy a dynamic and supportive team culture that encourages growth, learning, and collaboration. Work Environment and Company Culture At blithequark, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our associates. As an Experienced Customer Care Coordinator, you'll enjoy: * A dynamic and supportive team culture that encourages growth, learning, and collaboration. * A fast-paced and challenging work environment that offers opportunities for professional growth and development. * A comprehensive benefits package, including medical, dental, and vision insurance, as well as a company-matching 401(k) program. * Opportunities for professional development and training through ongoing education and certification programs. * A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects the contributions of all associates. Compensation, Perks, and Benefits As an Experienced Customer Care Coordinator at blithequark, you'll enjoy a competitive salary range of $31,819.00 - $58,865.00, based on qualifications and experience. In addition to your salary, you'll also enjoy a comprehensive benefits package, including: * Medical, dental, and vision insurance. * A company-matching 401(k) program. * Paid time off and holidays. * Opportunities for professional development and training through ongoing education and certification programs. * A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects the contributions of all associates. If you're a customer service enthusiast with a passion for problem-solving and a knack for building strong relationships, we want to hear from you! To apply for the Experienced Customer Care Coordinator position at blithequark, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!