Experienced Customer Care Specialist – Delivering Exceptional Experiences at blithequark

Are you passionate about delivering top-notch customer service and creating unforgettable experiences for our valued customers? Do you thrive in a dynamic, creative environment where no two days are ever the same? If so, we invite you to at blithequark as a Customer Care Specialist, where you'll play a vital role in shaping the customer journey and fostering a culture of inclusivity and empathy. About blithequark blithequark is a global cosmetics company renowned for its commitment to fresh, handmade, and ethical products that make a positive impact on the world. Our mission is to create a more compassionate and sustainable world, one product at a time. We're passionate about empowering our customers to make informed choices that align with their values, and we're dedicated to providing exceptional customer experiences that exceed their expectations. The Role As a Customer Care Specialist at blithequark, you'll be the face of our brand, providing timely and empathetic support to customers through various channels, including phone, email, and social media. Your primary responsibilities will include: * Processing orders and handling customer inquiries with precision and care * Resolving complaints and issues in a fair and efficient manner * Collaborating with the team to achieve daily operational goals and objectives * Providing in-depth knowledge of blithequark's products, ethics, and processes to customers * Staying up-to-date with industry trends and best practices in customer service Requirements To succeed in this role, you'll need to possess the following qualities and skills: *Genuine enthusiasm for excellent customer service: You're passionate about delivering exceptional experiences and making a positive impact on our customers' lives. *Clear, empathetic written and verbal communication: You're an effective communicator who can articulate complex information in a clear, concise manner. *Efficient task planning and prioritization: You're organized, proactive, and able to manage multiple tasks and priorities with ease. *Flexibility in dealing with different communication methods, customer personalities, and situations: You're adaptable, patient, and able to navigate complex customer interactions with ease. *In-depth knowledge of blithequark, our ethics, our products, and processes: You're familiar with our brand values, products, and operations, and can provide expert guidance to customers. *Proactive, committed, and conscientious work: You're a team player who takes ownership of your work, is committed to excellence, and strives for continuous improvement. *Language skills in German & English (each min. C1 level): You're fluent in both languages, with a strong command of grammar, vocabulary, and pronunciation. Benefits As a valued member of our team, you'll enjoy a range of benefits that support your personal and professional growth, including: *Teamwork in a creative environment with lots of fun, variety, and room for initiative: You'll be part of a dynamic team that's passionate about innovation, creativity, and making a positive impact. *Additional days off for voluntary work: We encourage our employees to give back to their communities and support causes that matter to them. *Employee Assistance Program: We offer a comprehensive program that provides support for employees' mental health, well-being, and work-life balance. *Company pension plan subsidy: We're committed to supporting our employees' long-term financial security and well-being. *Regular internal training and further education: We invest in our employees' professional development, providing opportunities for growth, learning, and skill-building. *Employee discount: You'll enjoy exclusive discounts on our products and services, as well as those of our partner companies. *Attractive bonus: We reward our employees for their hard work and dedication with a competitive bonus structure. *Choice between Urban Sports Club membership or sustainable mobility options: We offer a range of benefits that support your physical and mental well-being, as well as your commitment to sustainability. Career Growth Opportunities At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of opportunities for advancement, including: *Mentorship programs: We pair our employees with experienced mentors who provide guidance, support, and feedback. *Leadership development programs: We offer training and development opportunities that help our employees build leadership skills and take on new challenges. *Cross-functional projects: We encourage our employees to work on cross-functional projects that help them develop new skills and build relationships with colleagues from other departments. *Career coaching: We provide one-on-one coaching to help our employees set career goals, develop a career plan, and achieve their aspirations. Work Environment and Company Culture At blithequark, we're passionate about creating a work environment that's inclusive, supportive, and empowering. Our company culture is built on the following values: *Inclusivity: We believe that everyone deserves to be treated with respect, dignity, and compassion. *Empowerment: We empower our employees to take ownership of their work, make decisions, and drive results. *Creativity: We encourage innovation, creativity, and experimentation, and we celebrate our employees' unique perspectives and ideas. *Sustainability: We're committed to reducing our environmental impact and promoting sustainable practices in all aspects of our business. If you're passionate about delivering exceptional customer experiences and making a positive impact on the world, we invite you to apply for this exciting opportunity. Please apply including your resume, cover letter, and any relevant certifications or qualifications. We can't wait to hear from you!