Experienced Customer Care Representative - Remote Opportunity at blithequark

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking a highly motivated and skilled Customer Care Representative to of dedicated professionals. As a key member of our customer service team, you will play a vital role in providing top-notch support to our clients, ensuring their needs are met, and exceeding their expectations. About blithequark blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact in our communities, with our clients, and the environment. At blithequark, we believe in creating a workplace that is conducive to happiness and a healthy work-life balance, where everyone feels welcome and valued. Benefits of Working with blithequark As a valued member of our team, you can expect: * Paid Training to help you develop your skills and knowledge * Competitive Wages that reflect your hard work and dedication * Full Benefits, including Medical, Dental, Vision, 401k, and more * Paid Time Off to recharge and relax * Employee wellness and engagement programs to support your overall well-being TP and You At blithequark, we take a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise, to make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a Customer Care Representative, you will become a key contributor in making that happen. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your key tasks will include: * Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns * Calmly attempting to resolve and de-escalate any issues * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or possible processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling if required We're Looking for Fearless People We're seeking fearless individuals who are inspired to deliver only the best in all that they do. If you're a customer-centric individual with a passion for delivering exceptional service, we want to hear from you! Qualifications To be successful in this role, you will need: * A High School Diploma or equivalent * Minimum of 6 months of customer service experience * Must be 18 years of age or older * Ability to type at least 25 words per minute * Comfortable with desktop computer systems and have general knowledge of Windows-based systems * Customer service and/or sales experience preferred * College degree preferred but not required Key Competencies To excel in this role, you will need to demonstrate: * Process Excellence: Commitment to following established procedures and customer service-driven * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals * Communication: Outstanding communication, listening, and analytical skills * Organizational Skills: Strong organizational and problem-solving skills * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience Work from Home Requirements To work from home, you will need to: * Provide a personal device (desktop, laptop, or tablet) with Windows 11 or later * Have a Wired Ethernet LAN connection * Have an Internet Connection (Satellite, wireless, and dial-up ISP are not permitted) * Meet the minimum internet speed requirements (15.0 Mbps download and 5.0 Mbps upload) * Have no packet loss and ping under 50ms * Use a clean and quiet workspace Be Part of Our blithequark Family At blithequark, we believe in creating a workplace that is conducive to happiness and a healthy work-life balance, where everyone feels welcome and valued. We are committed to providing a culture of inclusion and diversity, where everyone feels valued and supported. If you're a customer-centric individual with a passion for delivering exceptional service, we want to hear from you! EOE/Disability/Vets blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and supportive of all employees.