Experienced Customer Care Professional – Commercial & Merchant Servicing ID-1918 – blithequark Store

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! blithequark is seeking an experienced Customer Care Professional to join our UK Merchant team, providing top-notch service to our valued merchants and internal stakeholders. As a Customer Care Professional at blithequark, you will be the face of our brand, representing our values of excellence, integrity, and customer obsession. You will be responsible for providing swift and accurate responses to merchant customer inquiries, resolving issues, and celebrating their value to us. Your role will be to make a lasting impact on our merchants' experiences, ensuring they feel valued, heard, and supported. About blithequark blithequark is a leading global payments company that provides innovative payment solutions to merchants and consumers worldwide. Our mission is to make payments more secure, convenient, and enjoyable. We are committed to delivering exceptional customer experiences, fostering a culture of innovation, and empowering our employees to grow and thrive. Job Summary We are seeking an experienced Customer Care Professional to join our UK Merchant team, providing top-notch service to our valued merchants and internal stakeholders. As a Customer Care Professional, you will be responsible for: * Providing excellent levels of service to American Express' UK Merchants, including responding to phone calls, resolving issues, and celebrating their value to us. * Responding quickly and accurately to merchant customer questions and issues via phone and cases. * Owning issues to the point of resolution, offering unique solutions, and managing a workflow in line with departmental and individual goals. * Working in a fast-paced environment with a variety of day-to-day workloads, requiring an outstanding multi-tasker with a flexible approach to daily tasks. * Having a problem-solving mindset and previous customer service experience, either face-to-face or over the phone. Key Responsibilities * Provide excellent levels of service to American Express' UK Merchants, including responding to phone calls, resolving issues, and celebrating their value to us. * Respond quickly and accurately to merchant customer questions and issues via phone and cases. * Own issues to the point of resolution, offering unique solutions, and managing a workflow in line with departmental and individual goals. * Work in a fast-paced environment with a variety of day-to-day workloads, requiring an outstanding multi-tasker with a flexible approach to daily tasks. * Have a problem-solving mindset and previous customer service experience, either face-to-face or over the phone. Essential Qualifications * Previous customer service experience, either face-to-face or over the phone. * Passionate about providing excellent customer service. * Computer literate to an intermediate level. * Organized, diligent, with attentive listening skills. * Fast-paced environment of variety of day-to-day workloads. * Outstanding multi-tasker with a flexible approach to daily tasks. * Problem-solving mindset. Preferred Qualifications * Experience working in a customer-facing role, preferably in a call center or retail environment. * Knowledge of American Express products and services. * Experience with CRM software and other customer service tools. * Strong communication and interpersonal skills. * Ability to work in a team environment and build strong relationships with colleagues and stakeholders. What We Offer * Competitive base salaries. * Bonus incentives. * Support for financial-well-being and retirement. * Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location). * Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex. * Generous paid parental leave policies (depending on your location). * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location). * Free and confidential counseling support through our Healthy Minds program. * Career development and training opportunities. Work Environment * Hybrid environment, including 3 days a week in the office and the option for 2 days working from home. * 35 hours per week between Monday to Friday, shifts varying between 8am- 6pm. If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please through our website including your resume and a cover letter outlining your experience and qualifications. At blithequark, we are committed to fostering a culture of innovation, diversity, and inclusion. We believe that our employees are our greatest asset, and we strive to provide a work environment that is supportive, collaborative, and empowering. If you are looking for a challenging and rewarding career opportunity, we encourage you to and be part of our mission to make payments more secure, convenient, and enjoyable.