Experienced Customer Care Manager – Delivering Exceptional Customer Experiences Across Various Products and Segments at blithequark

Are you a seasoned customer care professional with a passion for delivering exceptional customer experiences? Do you have a proven track record of leading high-performing teams and driving business growth through strategic initiatives? If so, we invite you to join blithequark as an Experienced Customer Care Manager, where you will play a critical role in shaping the future of customer care across various products and customer segments. About blithequarkblithequark is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market.Our mission is to deliver exceptional customer experiences that drive loyalty, retention, and growth. We are committed to fostering a culture of innovation, collaboration, and continuous learning, where our employees can grow and develop their skills to achieve their full potential. Job SummaryAs an Experienced Customer Care Manager at blithequark, you will be responsible for leading and developing a high-performing Customer Care team to deliver exceptional customer experiences across various products and customer segments.You will work closely with the Global Head of Support and Organizational Risk to execute strategic initiatives that enhance customer satisfaction and retention, while driving business growth and revenue. Key Responsibilities* Lead, coach, and guide direct reports on leading practice customer service principles and practical application, ensuring that the team is equipped to deliver exceptional customer experiences. * Execute on strategic initiatives as defined by the Global Head of Support and Organizational Risk, driving business growth and revenue through customer satisfaction and retention.* Assist the Head of Global Customer Support and Organizational Risk in developing team-level initiatives that improve efficiency and optimize operations of the Customer Care department. * Support the Wellness purpose and drive the Care team to provide exceptional customer service and optimal customer resolutions, ensuring that customers are delighted with their experience. * Monitor operational efficiency of tools, processes, and team performance aligned to key metrics, taking necessary action to enhance and improve for better customer outcomes.* Represent Care at a project level when required, offering input and insights that enhance the customer experience while ensuring the business is aware of customer risks. * Manage complex customer escalations from a customer care perspective, working with other business units to ensure customer problems are promptly resolved. * Drive high customer satisfaction across all Customer Care channels, ensuring that customers are delighted with their experience. Requirements* 5+ years' experience in a Customer Manager role, with a proven track record of leading high-performing teams and driving business growth through strategic initiatives.* Vision and leadership skills to delegate tasks and set clear goals, ensuring that the team is equipped to deliver exceptional customer experiences. * Ability to innovate and seek better ways to address customer pain points, driving business growth and revenue through customer satisfaction and retention. * Commercial mindset with attention to detail to drive results that meet commercial goals, ensuring that the business is aware of customer risks and opportunities. * Excellent resource and time management skills, ensuring that the team is equipped to deliver exceptional customer experiences.* Strong relationship management skills with core internal partners, ensuring that the business is aware of customer risks and opportunities. * Ability to learn quickly and adapt to new challenges, driving business growth and revenue through customer satisfaction and retention. * Practices attentive and active listening skills, ensuring that customers are delighted with their experience. * Team player who encourages collaboration and can solve problems effectively, driving business growth and revenue through customer satisfaction and retention.* Strong planning and delivery skills to scope out tasks and deliver projects on time, ensuring that the team is equipped to deliver exceptional customer experiences. Nice-to-Haves* Experience in the beauty and salon industry, with a deep understanding of the customer needs and pain points. * Familiarity with SaaS solutions and customer engagement applications, ensuring that the team is equipped to deliver exceptional customer experiences. Benefits* Flexibility to work where/how you want within your country of employment - in-office, remote, or hybrid, ensuring that you have the flexibility to work in a way that suits your needs.* Continued investment in your professional development through Udemy, ensuring that you have the skills and knowledge to succeed in your role. * Robust health and wellness benefits, including an annual wellness stipend, ensuring that you have the support you need to maintain your physical and mental well-being. * 401k with up to a 4% match and immediate vesting, ensuring that you have a secure financial future. * Flexible and generous (FTO) time-off, ensuring that you have the time and space to recharge and refocus.* Employee Stock Purchase Program, ensuring that you have the opportunity to own a stake in the company. * Student Loan Repayment Program, ensuring that you have the support you need to manage your student loan debt. What We OfferAt blithequark, we offer a dynamic and supportive work environment that fosters collaboration, innovation, and continuous learning. We are committed to attracting and retaining top talent, and we offer a range of benefits and perks to support your career growth and well-being.If you are a seasoned customer care professional with a passion for delivering exceptional customer experiences, we invite you to apply for the Experienced Customer Care Manager role at blithequark. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We look forward to hearing from you!