Experienced Chat Support Associate – Transforming Pet Care with Compassion and Expertise

Are you a customer-centric, tech-savvy individual with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and enjoy collaborating with cross-functional teams to drive business success? If so, we invite you to join our dynamic team at blithequark, where we're revolutionizing the way veterinarians purchase essential supplies for America's beloved pets. At blithequark, we're committed to empowering pet care professionals with the tools and resources they need to provide top-notch care. Our innovative platform streamlines the supply-buying process, making it easier for veterinarians to focus on what matters most – their patients. As a Chat Support Associate, you'll play a vital role in ensuring our users have an exceptional experience on our platform. You'll be the face of blithequark, providing timely, empathetic, and expert support to our customers, and helping them overcome complex challenges. About the Role: As a Chat Support Associate at blithequark, you'll be part of a collaborative team that's passionate about delivering world-class support. Your primary responsibilities will include: * Responding to complex support inquiries via chat, email, or phone, providing timely and accurate solutions to our customers' needs * Collaborating with cross-functional teams, including sales, marketing, and product development, to ensure seamless support experiences * Resolving technical issues and escalating complex problems to senior support team members or technical experts * Developing and maintaining a deep understanding of our platform, products, and services to provide informed support * Participating in ongoing training and professional development to stay up-to-date on industry trends and best practices * Contributing to the development of knowledge base articles, FAQs, and other support resources to enhance customer self-service capabilities Requirements: To succeed in this role, you'll need: * 1 year of relevant, technical facing work experience, preferably in a customer support or help desk environment * A 4-year college degree in a related field, such as business, communications, or computer science * Excellent written and verbal communication skills, with the ability to articulate complex technical information in a clear and concise manner * Experience in ticket support, with a proven track record of resolving complex issues and escalating when necessary * Patience, compassion, and empathy when handling difficult situations, with a focus on delivering exceptional customer experiences * Ability to adapt quickly to changing priorities and manage multiple responsibilities simultaneously * A strong desire to learn and help our customers succeed, with a growth mindset and a willingness to take on new challenges * A positive attitude, one-for-all team mentality, and excellent collaboration skills, with a focus on building strong relationships with colleagues and customers Preferred Qualifications: * Knowledge of Intercom and/or experience with other chat platforms, such as Zendesk or Freshdesk * Tech/start-up work experience, although not required, is a plus for those with a passion for innovation and disruption * Familiarity with CRM software, such as Salesforce or HubSpot, and other customer-facing tools and technologies Benefits: As a Chat Support Associate at blithequark, you'll enjoy a comprehensive benefits package, including: * 100% remote work within the USA, with the flexibility to work from anywhere * Medical, dental, and vision insurance, with a focus on employee well-being and health * Automatic 401(k) contribution, with a matching program to help you save for retirement * Employee referral program, with incentives for successful referrals * At-home office setup, with a stipend to support your work-from-home needs * Bi-annual company retreats, with opportunities to connect with colleagues and celebrate team successes * Open vacation policy, with a focus on work-life balance and flexibility * Equity, with opportunities to participate in company growth and success * Monthly team events, with a focus on building camaraderie and community Career Growth Opportunities: At blithequark, we're committed to helping our employees grow and develop their careers. As a Chat Support Associate, you'll have opportunities to: * Develop your technical skills and expertise, with ongoing training and professional development * Take on new challenges and responsibilities, with a focus on career growth and advancement * Collaborate with cross-functional teams to drive business success and innovation * Participate in company-wide initiatives and projects, with a focus on making a meaningful impact * Enjoy a dynamic and supportive work environment, with a focus on employee well-being and satisfaction Work Environment and Company Culture: At blithequark, we're passionate about creating a work environment that's inclusive, supportive, and empowering. Our company culture is built on a foundation of: * Collaboration and teamwork, with a focus on building strong relationships and trust * Innovation and disruption, with a passion for pushing boundaries and driving growth * Customer-centricity, with a focus on delivering exceptional support experiences and building customer loyalty * Employee well-being and satisfaction, with a focus on work-life balance and flexibility * Diversity, equity, and inclusion, with a commitment to creating a workplace that's welcoming and inclusive for all If you're a customer-focused, tech-savvy individual with a passion for delivering exceptional support experiences, we invite you to join our dynamic team at blithequark. to become a part of our growing team and help us transform the way veterinarians buy the supplies they need to keep America's pets healthy.