Experienced Bilingual Customer Support Specialist (English + Spanish or Portuguese) - Contract Role

Join blithequark's Mission-Driven Team and Make a Lasting Impact on People's LivesAre you passionate about delivering exceptional customer support and making a meaningful difference in people's lives? Do you have a strong fluency in English and bilingual skills in Spanish or Portuguese? If so, we invite you to join blithequark's dynamic team as a Customer Support Online Chat Specialist. This is a unique opportunity to work with a rapidly growing startup that's revolutionizing the way people connect with God and cultivate a deeper relationship with Him.About blithequarkblithequark is a pioneering prayer and meditation app that combines the beauty of the Church's spirituality with world-class product and content execution. Our mission is to empower individuals to grow closer to God and find peace in their lives. With over 15 million downloads and 250,000 5-star reviews, we're on a mission to make a lasting impact on people's lives. As a member of our team, you'll be part of a fast-paced and dynamic environment where every person contributes to making a difference.The RoleAs a Customer Support Online Chat Specialist, you'll be the first point of contact for our users, providing exceptional support and resolving issues in a timely and professional manner. Your primary responsibilities will include:* Answering live chat messages and supporting the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese* Collecting and relaying customer feedback to the rest of the blithequark team* Identifying potential issues and coordinating appropriately with the Development team* Supporting other Customer Support projects as necessaryWhat You'll Love* Mission: You'll be part of a team that's making a real difference in people's lives, and you'll have the opportunity to hear amazing stories of transformation and growth.* Growth: You'll have the chance to grow with us as we expand our team and continue to innovate and improve our products and services. * Compensation: We offer a competitive compensation package that reflects your value to our team. This position will begin at 20 hours per week and has the potential to ramp up to 40 hours a week depending on need and volume. * Flexibility:This is a remote contract role, so you can work from anywhere in the world and enjoy a flexible schedule that suits your needs.What We're Looking For* Passion: We're looking for someone who's genuinely passionate about our mission and values. If you're excited about the opportunity to make a difference in people's lives, we want to hear from you. * Experience: We require a minimum of 3 years of experience in Customer Support, with a strong ability to communicate clearly and fluently in English and ideally in Spanish or Portuguese using our chat feature. * Aptitude for Learning: We'll provide you with the training you need to succeed in this role, but we're looking for someone who's eager to learn and adapt to new situations.* Technical Savviness: While coding knowledge is not required, we're looking for someone who's technically savvy and able to troubleshoot issues and provide creative solutions. Essential Qualifications* Strong fluency in English and bilingual skills in Spanish or Portuguese* Minimum of 3 years of experience in Customer Support* Ability to work in a fast-paced environment and adapt to changing priorities* Excellent communication and problem-solving skills* Reliable internet connection (at least 10 MB/s) and a computer that can connect to the webPreferred Qualifications* Familiarity with software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, bolthires Workspace, and Zendesk* Coding knowledge or experience with technical troubleshooting* Fluency in additional languages such as Polish, German, French, Italian, or TagalogWhat's Next?If you're excited about this opportunity to join blithequark's mission-driven team, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to connect with you and explore how you can make a lasting impact on people's lives. We're honored that you're considering joining our team and look forward to connecting with you. Best,[Your Name]CEO & Co-Founder, blithequark