Experienced Bilingual Customer Service Representative – Remote Support for FEMA Disaster Assistance

Are you passionate about making a difference in the lives of those affected by natural disasters? Do you possess excellent communication skills and the ability to work in a fast-paced, dynamic environment? If so, we invite you to join blithequark as a Bilingual Customer Service Representative, supporting the Federal Emergency Management Agency (FEMA) in their mission to provide disaster assistance to those in need. About blithequark blithequark is a leading provider of innovative solutions to government agencies, including the Federal Emergency Management Agency (FEMA). Our team of dedicated professionals is committed to delivering exceptional service and support to those affected by disasters. As a Bilingual Customer Service Representative, you will play a critical role in helping us achieve our mission. Job Summary We are seeking a highly motivated and experienced Bilingual Customer Service Representative to. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to individuals and businesses affected by natural disasters. You will be working remotely, but must be able to physically pick up your equipment at our office located in Pharr, TX. Responsibilities * Collect information from customers and clients, including personal and financial information * Enter data into the central database, ensuring accuracy and completeness * Compile, verify, and sort information according to priorities to prepare source data for computer entry * Review data for deficiencies or errors, correct any incompatibilities if possible, and check output * Retrieve data as requested by customers and clients * Maintain and update the database system as necessary * Respond to incoming calls, and make occasional outbound calls regarding FEMA disaster assistance * Utilize standard technology, including computer, telephone, email, and web browser, to complete work tasks * Complete basic call-related input in computer terminal to phone inquiries * Respond to all inquiries consistently with confidentiality and privacy policies, and refer callers to alternate sources when appropriate * Meet Quality Assurance (QA) and other key performance metrics * Track and document all inquiries using applicable systems * Maintain updated knowledge of Contact Center performance requirements, as well as corporate and project policies and procedures * Work closely with Supervisors in resolving difficult and complex consumer interactions Requirements * High School Diploma or GED required * At least six (6) months of customer service/secretarial/telemarketing experience required * Ability to speak and read English and Spanish clearly, professionally, and fluently * Ability to pass a federal background check * Ability to comply with moderate computer usage, including MS Office applications * Ability to work nights and weekends, as well as overtime and/or holidays as needed * Experience with and/or ability to use call center telephony equipment * Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks * Must be a US Citizen per client requirements * Must reside in the Contiguous US * Call center experience preferred, but not required Home Office Requirements * Hardwired internet (ethernet) connection * Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net) * Private work area and adequate power source * All equipment will be provided by blithequark (computer and headset) but must be picked up in our physical office located at Pharr, TX prior to your start date Benefits * Competitive salary: $19.53 per hour * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Flexible scheduling to accommodate your needs * Comprehensive training program to ensure your success * Recognition and rewards for outstanding performance If you are a motivated and experienced Bilingual Customer Service Representative looking for a challenging and rewarding opportunity, please to blithequark today. We look forward to hearing from you! Equal Opportunity Employer blithequark is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Pay Transparency For positions on this contract, blithequark will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.