Experienced Clinical Customer Service Representative – Remote Healthcare Support

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to at blithequark as a Clinical Customer Service Representative. As a key member of our Customer Service-Clinical department, you will play a vital role in providing top-notch support to our valued customers, including Providers, Members, and Health Plans. About blithequark At blithequark, we are dedicated to revolutionizing the healthcare industry by providing innovative solutions that empower individuals to take control of their well-being. Our team is comprised of passionate professionals who share a common goal: to deliver exceptional customer experiences that exceed expectations. As a Clinical Customer Service Representative, you will be part of a dynamic team that is shaping the future of healthcare. Responsibilities As a Clinical Customer Service Representative, your primary function will be to answer incoming calls from Providers, Members, and Health Plans. You will be responsible for: * Responding to incoming calls and chats in a professional, accurate, timely, and courteous manner * Communicating effectively with callers to understand their needs and provide solutions * Utilizing proprietary ASH systems to look up caller information and provide accurate responses * Forwarding logs requiring further research to the appropriate department * Managing time to ensure calls are answered within required timeframes and follow-up is done in a timely manner * Meeting or exceeding minimum key job accountabilities established for the Customer Service Representative position * Maintaining a safe, secure, and healthy work environment by following all legal and compliance requirements * Completing all ASH and CSS trainings timely * Attending weekly staff and other meetings to discuss issues and foster teamwork among department personnel * Responding to requests for internal and external customers and/or clients, as required * Performing other duties as assigned * Complying with all policies and standards Qualifications To be successful in this role, you will need: * A High School Diploma or equivalent * 1 year of experience performing customer service duties, with inbound call center experience preferred * Basic computer skills * Strong verbal communication skills * Ability to utilize and maneuver in multiple systems during a single interaction * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment * Ability to effectively organize, prioritize, multi-task, and manage time * Demonstrated accuracy and productivity in a changing environment with constant interruptions * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions * Ability to exercise strict confidentiality in all matters Core Competencies As a Clinical Customer Service Representative, you will possess: * Excellent customer service skills to meet the needs and expectations of both internal and external customers * Strong problem-solving skills to identify and resolve complex issues * Ability to work effectively in a team environment to achieve common goals * Strong communication and interpersonal skills to interact with diverse stakeholders * Ability to adapt to changing priorities and deadlines in a fast-paced environment * Strong analytical and critical thinking skills to analyze data and make informed decisions Work Environment As a remote worker, you will be responsible for creating a dedicated work area in your home that meets blithequark's remote worker guidelines. You will need to have a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed). Benefits As a Clinical Customer Service Representative at blithequark, you will enjoy: * Competitive hourly rate of $15/hour * Opportunities for career growth and professional development * Comprehensive training program to ensure your success in the role * Collaborative and dynamic work environment * Flexible scheduling to accommodate your needs * Recognition and rewards for outstanding performance * Opportunities for advancement and career progression If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at to. We look forward to hearing from you! Equal Employment Opportunity blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from qualified individuals who share our commitment to excellence and customer service. Accommodations If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. Pay Transparency ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.