Experienced Digital Chat Representative – Premium Customer Service for blithequark's Footwear Distribution

Are you a customer service enthusiast with a passion for digital communication? Do you thrive in a fast-paced, dynamic environment where no two conversations are ever the same? If so, we invite you to join blithequark's team as an Experienced Digital Chat Representative, providing premium customer service for our footwear distribution business through various digital channels. About blithequarkblithequark is a leading footwear distributor, dedicated to delivering exceptional products and services to our customers.We pride ourselves on our commitment to innovation, quality, and customer satisfaction. Our team is comprised of passionate professionals who share a common goal: to make a positive impact on our customers' lives. As a Digital Chat Representative, you will be an integral part of this mission, working closely with our customers to resolve their queries, address their concerns, and provide them with an unparalleled level of service. ResponsibilitiesAs an Experienced Digital Chat Representative, you will be responsible for:* Providing Exceptional Customer Service: Support customers via phone, chat, email, and social media correspondence, ensuring that every interaction is positive, informative, and resolves their queries efficiently.* Order Tracking and Returns: Assist customers with tracking their orders, processing returns and refunds, and addressing warranty-related questions in a timely and professional manner. * Product Information and Navigation: Provide customers with accurate and up-to-date product information, assist with website navigation, and help them find the perfect footwear solution for their needs. * Building Relationships: Develop strong relationships with customers through effective communication, empathy, and a deep understanding of their needs and concerns.RequirementsTo succeed in this role, you will need:* Digital ChatExperience: A minimum of 6 months of experience handling multiple chats simultaneously or the ability to pass a typing test with 55 WPM. * Reliable Internet Connection: A stable internet connection with a minimum speed of 50 Mbps download and 10 Mbps upload, with the ability to hardwire your connection. * Professional References:The ability to provide 1-2 previous managerial, supervisor, or team lead professional references. Nice-to-HavesWhile not essential, the following skills and qualifications would be beneficial in this role:* Previous Experience in Customer Service: A background in customer-facing roles, with a proven track record of delivering exceptional service and resolving customer complaints.* Knowledge of Footwear Industry: Familiarity with the footwear industry, including product features, benefits, and trends. * Social Media Savvy: Experience with social media platforms, including Facebook, Twitter, Instagram, and bolthires. BenefitsAs a Digital Chat Representative at blithequark, you can expect:*100%Remote Work: Enjoy the flexibility of working from the comfort of your own home, with the freedom to create your own schedule and work environment. * Equipment Provided: We will provide you with the necessary equipment to perform your job duties, including a computer, headset, and other tools.Career Growth OpportunitiesAt blithequark, we believe in investing in our employees' growth and development. As a Digital Chat Representative, you will have opportunities to:* DevelopYour Skills: Enhance your customer service, communication, and problem-solving skills through ongoing training and development programs. * Take on New Challenges: Progress to more senior roles, such as Team Lead or Supervisor, where you can lead a team of Digital Chat Representatives and develop your leadership skills.* PursueCareerAdvancement: Explore opportunities in other areas of the business, such as sales, marketing, or operations, where you can apply your skills and experience to new challenges. Work Environment and Company CultureAt blithequark, we pride ourselves on our positive and supportive work environment. Our team is comprised of passionate professionals who share a common goal: to make a positive impact on our customers' lives. We believe in:* Collaboration: Working together to achieve common goals and support each other in our roles.* Innovation: Encouraging creativity and innovation in all aspects of our business. * Customer Focus: Putting our customers at the heart of everything we do. Compensation, Perks, and BenefitsAs a Digital Chat Representative at blithequark, you can expect:* CompetitiveSalary: A salary that reflects your skills, experience, and qualifications. * Benefits Package: A comprehensive benefits package, including health insurance, retirement savings, and paid time off. * Perks and Incentives: Ongoing training and development opportunities, as well as recognition and rewards for outstanding performance.ConclusionIf you are a customer service enthusiast with a passion for digital communication, we invite you to join blithequark's team as an Experienced Digital Chat Representative. to take the first step towards a rewarding career with a leading footwear distributor.