Experienced Applied Scientist for Customer Service Innovation – Developing AI Solutions with Large Language Models, Machine Learning, and Natural Language Processing

Introduction to blithequark and the Future of Customer Service At blithequark, we are revolutionizing the landscape of customer service, setting new standards for what customers expect from technical support. Our Device, Digital and Alexa Support (D2AS) team is at the forefront of this revolution, responsible for the customer service operations and solutions for all blithequark devices and digital products. From e-readers and smart speakers to music and video streaming services, our mission is to provide the earth's best customer service, leveraging cutting-edge technology to understand and resolve customer issues efficiently.We are now seeking an Applied Scientist to join our innovative team, focusing on the development of AI solutions that utilize Large Language Models (LLM), Machine Learning (ML), and Natural Language Processing (NLP) techniques. This role is perfect for individuals with a passion for learning, researching, and deploying production-ready science solutions in a highly collaborative and dynamic environment. If you thrive in an atmosphere where ideation, experimentation, iteration, optimization, and scaling happen quickly, while maintaining a thoughtful balance between speed and quality, we want to hear from you.Key Responsibilities and Expectations As an Applied Scientist at blithequark, your role will be multifaceted, challenging, and rewarding. Key responsibilities include: Driving Collaborative Research and Creative Problem Solving: You will lead and participate in collaborative research efforts, applying scientific concepts to real-world business problems to innovate customer service solutions. Applying Scientific Concepts to Business Problems: Utilize your expertise in AI, ML, and NLP to develop novel solutions that address customer issues and improve overall customer experience.Creating Experiments and Prototyping: Design and implement experiments and prototype new learning algorithms and prediction techniques to solve complex customer service challenges. Collaboration with Engineering Teams: Work closely with our engineering teams to design and implement software solutions for science problems, ensuring seamless integration of AI solutions into our customer service operations. Mentorship and Peer Review: Constructively critique peer research, mentor junior scientists and engineers, and contribute to the growth of the team's capabilities and knowledge.A Day in the Life at blithequark A typical day as an Applied Scientist at blithequark is dynamic and fast-paced. You will thrive on solving challenging problems, innovating for our customers, and pushing the boundaries of technology to create unparalleled experiences. Our decisions are guided by data, and we foster a collaborative environment where science, engineering, and product teams work together to drive innovation and learning. About the D2AS TeamThe D2AS team at blithequark is dedicated to making digital experiences effortless for our customers.Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers, setting the strategy for digital support and accelerating the delivery of seamless support experiences across blithequark's digital products. By joining our team, you will be part of a mission that prioritizes customer satisfaction and experience above all else. Qualifications and Requirements To be successful in this role, you should have: 3+ Years ofExperience: In building models for business applications, with a focus on AI, ML, and NLP.Education: A PhD or Master's degree in Computer Science, Computer Engineering, Machine Learning, or a related field, with 4+ years of relevant experience. Publications and Patents: Experience in publishing research in top-tier peer-reviewed conferences or journals, or in filing patents related to AI and ML. Programming Skills: Proficiency in programming languages such as Java, C++, Python, or related languages. Technical Expertise: Experience in one or more of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing.Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our employees. As an Applied Scientist, you will have access to: Continuous Learning: Opportunities to learn from industry experts, attend conferences, and participate in workshops to stay updated with the latest advancements in AI, ML, and NLP. CareerAdvancement: Clear pathways for career growth, whether you aspire to lead teams, drive research, or transition into other roles within the company.Innovative Projects:The chance to work on innovative projects that have a direct impact on customer experience and the future of customer service. Work Environment and Company Culture blithequark prides itself on a work environment that is collaborative, inclusive, and dynamic. Our company culture values innovation, creativity, and customer obsession. We believe in work-life balance, offering flexible working hours and remote work options to ensure our employees can thrive both personally and professionally.Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package that includes a salary, bonuses, and stock options. Our perks and benefits are designed to support the well-being and happiness of our employees, including but not limited to: Health and Wellness Programs: Access to fitness classes, mental health support, and wellness initiatives. Professional Development Funds: Annual budgets for conferences, courses, and books to support your professional growth. Flexible Work Arrangements: Options for remote work, flexible hours, and compressed workweeks to support work-life balance.Conclusion and Call to Action If you are passionate about AI, ML, and NLP, and are looking for a challenging and rewarding role where you can make a real difference in customer experience, we invite you to apply for the Applied Scientist position at blithequark. of innovators, researchers, and customer service experts who are shaping the future of customer service. and be part of a journey that combines technology, innovation, and customer obsession to create unparalleled experiences.