Experienced Full Stack Customer Service Manager – Remote Travel Package Solutions

Are you a charismatic leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join blithequark as a Full or Part-TimeRemote Customer Service Manager, where you'll have the opportunity to develop your skills, grow your career, and make a meaningful impact on our customers' lives. At blithequark, we're dedicated to providing unparalleled travel package solutions that exceed our customers' expectations.Our team of passionate professionals is committed to delivering personalized itineraries, exceptional customer service, and unforgettable travel experiences. As aRemote Customer Service Manager, you'll play a vital role in shaping the future of our company and helping us achieve our mission. About blithequarkblithequark is a leading provider of travel package solutions, dedicated to delivering exceptional customer experiences and creating unforgettable memories. Our team is passionate about travel, customer service, and innovation, and we're committed to pushing the boundaries of what's possible in the travel industry.With a focus on remote work, we offer a flexible and dynamic work environment that allows our team members to thrive and grow in their careers. ResponsibilitiesAs aRemote Customer Service Manager, you'll be responsible for leading our team of customer service professionals, ensuring that our customers receive exceptional service, and driving business growth through innovative solutions. Your key responsibilities will include:* Exemplifying our Core Values and Mission Statement to live out our culture* Fostering teamwork by collaborating with and helping teammates with a positive and professional attitude* Surprising and delighting each client through innovative solutions and exceptional service* Responding to client requests and questions as directed* Applying for payments and sending out payment reminders* Managing flight changes and seat assignments* Concierge-related details for clients, such as spa, touring, and dinner reservations* Corresponding with clients on preferences, assisting with arranging surprises and welcome notes, and notifying hotels of client preferences no later than 1 week before departure* Preparing client documents and travel tips, either electronically or hard copies – advising of what should be printed, etc.no later than 3 weeks before departure* As needed, assisting with distributing information to and coordinating internal and/or team needs* Updating daily activity, reporting, and status in cloud-based CRM* Setting schedules and managing time effectively and efficiently* Managing client profiles and bookings* Serving as backup travel support/main point of contact as needed in case of emergencies (can occur outside of normal office hours)* Continuing to grow in savvy and proficiency to implement tools to heighten our remote workplace cultureCriteria IncludeTo succeed as aRemote Customer Service Manager, you'll need to possess the following qualities:* Must be a driven self-starter, positive thinker, proactive, and trustworthy* Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action-oriented are essential for this role, as the position offers a significant amount of responsibility with accountability for results* Strong verbal and written communication skills* Team player who is willing and able to “roll up your sleeves” to complete a project* High degree of autonomy with the capability of working remotelyEssential Qualifications* 2+ years of experience in customer service or a related field* Proven track record of delivering exceptional customer experiences and driving business growth* Strong leadership and management skills, with the ability to motivate and inspire a team* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines* Strong problem-solving and analytical skills, with the ability to think critically and creatively* Proficiency in cloud-based CRM systems and other relevant software applicationsPreferred Qualifications* Experience in the travel industry or a related field* Certification in customer service or a related field* Experience with remote work or virtual teams* Strong knowledge of travel industry trends and best practices* Ability to speak multiple languagesSkills and CompetenciesTo succeed as aRemote Customer Service Manager, you'll need to possess the following skills and competencies:* Strong leadership and management skills, with the ability to motivate and inspire a team* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines* Strong problem-solving and analytical skills, with the ability to think critically and creatively* Proficiency in cloud-based CRM systems and other relevant software applications* Strong knowledge of travel industry trends and best practices* Ability to speak multiple languagesCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our team members grow and develop their careers.As aRemote Customer Service Manager, you'll have access to a range of learning and development opportunities, including:* Regular training and development programs to enhance your skills and knowledge* Opportunities for career advancement and professional growth* A dynamic and supportive work environment that encourages innovation and creativity* A comprehensive benefits package, including health insurance, retirement savings, and paid time offWork Environment and Company CultureAt blithequark, we're passionate about creating a work environment that's supportive, inclusive, and fun.As aRemote Customer Service Manager, you'll have the opportunity to work from home or a remote location, with access to a range of tools and resources to help you stay connected and productive. Our company culture is built on a set of core values that include:* Customer obsession: We're passionate about delivering exceptional customer experiences and creating unforgettable memories. * Innovation: We're committed to pushing the boundaries of what's possible in the travel industry and staying ahead of the curve.* Collaboration: We believe that teamwork is essential to achieving our goals and delivering exceptional results. * Accountability: We're committed to taking ownership of our actions and delivering on our promises. * Fun: We believe that work should be enjoyable and that we should have fun along the way! Compensation, Perks, and BenefitsAs aRemote Customer Service Manager, you'll receive a competitive salary and benefits package, including:* A comprehensive health insurance plan* A retirement savings plan with company match* Paid time off and holidays* A flexible work schedule that allows you to work from home or a remote location* Access to a range of tools and resources to help you stay connected and productive* Opportunities for career advancement and professional growthConclusionIf you're a charismatic leader with a passion for delivering exceptional customer experiences, we invite you to join blithequark as a Full or Part-TimeRemote Customer Service Manager.With a focus on remote work, we offer a flexible and dynamic work environment that allows our team members to thrive and grow in their careers. to take the first step towards a rewarding and challenging career with blithequark!