Entry Level Remote Customer Service Representative (Prince Edward Island) at blithequark

Are you a highly motivated and dedicated individual looking to start your career in customer service? Do you have excellent communication skills and a passion for delivering exceptional customer experiences? If so, we encourage you to apply for the Entry LevelRemote Customer Service Representative position at blithequark! About blithequarkblithequark is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our team of experts is dedicated to providing exceptional customer experiences and driving business results for our clients. Job OverviewWe are seeking full-time customer service representatives to support our inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. As an Entry LevelRemote Customer Service Representative, you will be responsible for handling inbound calls, troubleshooting basic technical issues, and building strong relationships with customers while professionally representing some of the most recognizable brands in the world.Key Responsibilities* Listen to customers, understand their needs, and resolve customer issues* Utilize systems and technology to complete account management tasks* Recognize sales opportunity and apply sales skills to upgrade* Explain and position the products and processes with customers* Appropriately escalate customer dissatisfaction with managerial team* Ensure first call resolution through problems solving and effective call handlingCandidate QualificationsTo be considered for this position, you must possess the following qualifications:* Must be 18 years of age or older* High school diploma or equivalent* Excellent organizational, written, and oral communication skills* The ability to type swiftly and accurately (20+ words a minute)* Basic knowledge of bolthires Office Suite (Excel, PowerPoint, Word, Outlook)* Basic understanding of Windows operating system* Highly reliable with the ability to maintain regular attendance and punctuality* The ability to evaluate, troubleshoot, and follow-up on customer issues* An aptitude for conflict resolution, problem solving, and negotiation* Must be customer service oriented (empathetic, responsive, patient, and conscientious)* Ability to multi-task, stay focused, and self-manage* Strong team orientation and customer focus* The ability to thrive in a fast-paced environment where change and ambiguity are prevalent* Excellent interpersonal skills and the ability to build relationships with your team and customersConditions of Employment* Must be authorized to work in the country where the job is based* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint* Must be willing to submit to drug screeningCompensation and BenefitsAt blithequark, we believe that your hard work deserves recognition and reward.Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. * Paid Time Off: Earn PTO and paid holidays to take the time you need* Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars! * HealthBenefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days.Benefit options vary by location. * Retirement Savings: Secure your future with retirement savings programs, where available. * Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. * Life Insurance: Access life insurance options to safeguard your loved ones. * Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. * Paid Training: Learn new skills while earning a paycheck. * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.* Casual Dress Code: Be comfortable while you work. Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.Reasonable AccommodationConsistent with the Americans with Disabilities Act (ADA), it is the policy of blithequark to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Diversity and EqualityAt blithequark, we embrace differences and believe diversity benefits our employees, company, customers, and community.All aspects of employment at blithequark are based solely on a person's merit and qualifications. blithequark maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling blithequark's commitment to a diverse and equal-opportunity work environment. DisclaimerThe purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. If you're ready to join a company that recognizes your contributions and supports your growth, blithequark is the place for you.!