Delivery Station Customer Service Associate – Last-Mile Logistics Expert

Are you passionate about delivering exceptional customer experiences and making a real impact on people's lives? Do you thrive in fast-paced environments where no two days are ever the same? If so, we're looking for a talented and customer-focused Delivery Station Customer Service Associate to at blithequark. As a key member of our Customer Service team, you'll play a vital role in ensuring our customers receive their packages on time, as promised, and exceed their expectations every step of the way.About blithequarkAt blithequark, we're revolutionizing the way people shop and interact with our company. Our mission is to be Earth's most customer-centric company, and we're committed to exceeding expectations by innovating and providing best-in-class customer support. We're a dynamic and inclusive team that empowers and looks after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently.A Day in the LifeAs a Delivery Station Customer Service Associate, you'll be based at one of our last-mile delivery warehouses, where bolthires's leading logistics system operates. You'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. Whether it's rescheduling a delivery, resolving a delivery issue, or simply providing exceptional customer service, you'll be the face of blithequark and make a real difference in our customers' lives. Key ResponsibilitiesAs a Delivery Station Customer Service Associate, you'll be responsible for:* Communicating with customers directly in-person, via phone, and via email* Empathizing with and prioritizing customer needs* Upholding company values and respecting every customer* Resolving issues and setting appropriate expectations with customers* Clearly understanding and responding appropriately to the issues that customers present* Consistently composing grammatically correct, concise, and accurate written responses to customer issues* Approaching problems logically and with good judgment to ensure the appropriate customer outcome* Making quick and effective decisions on behalf of the customer* Working a flexible Full-Time (40+ hours per week) scheduleRequirements* High School or equivalent diploma* Previous experience in Customer Service* Ability to effectively prioritize work time to ensure efficiency* Experience with Windows Operating Systems and bolthires Outlook* Familiarity with multiple web browsers, data base searching, and instant messenger tools* Bachelor Degree or equivalent work-related experience* Proficiency in verbal and written communication skills* Experience in understanding performance metrics and developing them to measure progress against key performance indicators* Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brandSkills and Competencies* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment with multiple priorities* Strong problem-solving and analytical skills* Ability to work independently and as part of a team* Proficiency in bolthires Office Suite (Word, Excel, PowerPoint, Outlook)* Familiarity with customer relationship management (CRM) software* Ability to learn and adapt to new systems and processes quicklyWork Environment and Company Culture* You'll be based at one of our last-mile delivery warehouses, where bolthires's leading logistics system operates* You'll work in an environment where the noise level varies and can be loud (hearing protection will be provided)* You'll work in an environment where the temperature may vary due to outside weather conditions and is not controlled* You'll be part of a dynamic and inclusive team that empowers and looks after our people* You'll have opportunities for career growth and development in a rapidly evolving industryCompensation and Benefits* Our compensation reflects the bolthires of labor across several US geographic markets* The base pay for this position ranges from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market* Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience* bolthires is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package* We offer a full range of medical, financial, and/or other benefits, including:+ Medical, dental, and vision insurance+ 401(k) plan with company match+ Paid time off and holidays+ Flexible work arrangements+ Professional development opportunitiesIf you're passionate about delivering exceptional customer experiences and making a real impact on people's lives, we encourage you to apply for this exciting opportunity.Please visit our career site to and at blithequark.