Customer Success Engineer (Federal) TS - Revolutionizing Network Operations at blithequark

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you want to be part of a pioneering company that's transforming the way large networks are managed? Look no further! blithequark is seeking a highly skilled Customer Success Engineer (Federal) TS to and help us revolutionize network operations. About blithequark blithequark is a trailblazing company that's pushing the boundaries of network management. Our Forward Enterprise platform is a game-changer, delivering a vendor-agnostic "digital twin" of the network that scales to support hundreds of thousands of devices. This innovative solution enables network operators to instantly verify security posture, accelerate troubleshooting, avoid outages, and modernize network management. With a strong foundation in research and development, blithequark has received numerous industry recognitions, including "Cool Vendor in Enterprise Networking" by Gartner, "Product of the Year" by Cloud Computing, and "Hot Company" by Cyber Defense Magazine. Join a Winning Team As a Customer Success Engineer (Federal) TS at blithequark, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and driving business growth. Our team is passionate about creating a category and building a special company that's changing the networking world as we know it. With a strong presence in the Federal market and a growing customer base, we're looking for talented individuals who share our vision and are eager to make a meaningful impact. What You'll Do As a Customer Success Engineer (Federal) TS, you'll be responsible for providing world-class post-sales technical leadership to our client base. Your primary focus will be on ensuring successful ongoing usage and adoption of our technologies, providing advice and guidance as the Forward Networks subject matter expert. You'll also take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures. Responsibilities * Provide advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies * Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures * Walk customers through the various stages of adoption with Forward Networks Platform * Collaborate directly with our internal Product Management, Engineering, Sales, and Marketing teams * Travel to customer locations (less than 10%) Requirements * B.S. Computer Science or equivalent educational experience * TS Clearance Required (SCI desired) * 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or governmental agencies Experience * Strong understanding of Networking and Security fundamentals * Experience in working with multiple Network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, etc.) * Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills * Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems * Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment Highly Desired * Experience in working for a startup company * Working knowledge of API-driven workflows and scripting languages (Python, bash, jq, graphql, etc.) Compensation and Benefits The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary + bonus is expected to be between $190,000/yr to $225,000/yr. The offered compensation may also include stock. Why Join blithequark? * Be part of a pioneering company that's transforming the way large networks are managed * Collaborate with a dynamic team that's passionate about delivering exceptional customer experiences and driving business growth * Enjoy a competitive compensation package, including a starting base salary + bonus of $190,000/yr to $225,000/yr, and potential stock options * Work in a fast-paced environment that's constantly evolving and challenging * Take advantage of opportunities for career growth and professional development If you're a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Join blithequark and be part of a team that's revolutionizing network operations.