Customer Service Representative, Specialized Services At Your Door – Join blithequark's Dynamic Team

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Representative to join our Specialized Services team, providing top-notch support to participants in our AYD program. As a key member of our team, you will be the primary point of contact for customers, ensuring their needs are met and exceeded. About blithequarkblithequark is a leading provider of innovative waste management solutions, dedicated to making a positive impact on our communities.Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that fosters growth, collaboration, and fun. If you're looking for a dynamic and supportive team to join, we invite you to explore this exciting opportunity. Key ResponsibilitiesAs a Customer Service Representative, you will be responsible for:* Responding to inquiries received through phone and/or email from participants/customers about the AYD Service and scheduling approved household waste pickups.* Communicating concise and accurate information to customers, ensuring their needs are met and exceeded. * Utilizing authorized systems to gather information, provide updates, and maintain customer records. * Producing reports as requested by management. * Confirming understanding of customer needs, issues, and requests. * Organizing, creating, and mailing participant kits prior to scheduled pickup dates. * Performing outbound call campaigns as needed. RequirementsTo succeed in this role, you will need:* A High School Diploma or GED (accredited).* Three (3) years of relevant work experience in a customer service or call center environment handling customer requests, account or order changes, and issues. * Proficiency in MS Office. * Excellent verbal, written, and analytical skills. * Strong keyboarding skills and professional phone etiquette. * Ability to handle stress and multitask effectively. * Energetic and tenacious achievement orientation. * Ability to react well under pressure and treat others with respect. * Good time management skills to prioritize and plan work activities.* Focus on solving conflicts and listening to others without interrupting. * Consistent attendance and punctuality. * Ability to work efficiently both independently and as part of a team. * Adaptability to frequent changes in the work environment. * Experience using a CRM system. Nice-to-havesWhile not required, experience in a call center environment handling customer service issues and familiarity with household waste management services would be a valuable asset. BenefitsAs a valued member of our team, you will enjoy:* Medical, Dental, Vision, Life Insurance, and Short Term Disability coverage.* Stock Purchase Plan. * Company match on 401K. * Paid Vacation, Holidays, and Personal Days. What We OfferAt blithequark, we're committed to creating a work environment that fosters growth, collaboration, and fun. As a Customer Service Representative, you will have the opportunity to:* Work in a dynamic and supportive team environment. * Develop your skills and expertise in customer service and waste management. * Contribute to the success of our AYD program and make a positive impact on our communities.* Enjoy a comprehensive benefits package and competitive compensation. * Participate in ongoing training and development opportunities. If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates.We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.