Customer Service Representative I - Remote in Charlottesville, VA Only – blithequark Store

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two calls are ever the same? Look no further! blithequark is seeking a highly skilled and dedicated Customer Service Representative to in Charlottesville, VA. As a key member of our customer service team, you will be responsible for providing top-notch support to our members and patients, ensuring their needs are met and exceeded. Overview blithequark is a leading healthcare provider with a rich history of innovation and excellence. With a strong commitment to improving health every day, we strive to deliver exceptional care and services to our communities. As a Customer Service Representative, you will play a vital role in upholding our mission and values, providing personalized support to our members and patients. Responsibilities As a Customer Service Representative, you will be responsible for: * Handling incoming calls from members and patients, addressing their concerns and resolving issues related to eligibility, plan benefits, and claim payments * Providing accurate and timely information to customers, ensuring their needs are met and exceeded * Resolving payment inquiries, updating billing information, and establishing payment plans * Scheduling patient appointments and services * Utilizing data entry skills to accurately record customer interactions and update records * Collaborating with internal teams to resolve complex issues and escalate concerns as needed * Maintaining a high level of productivity and efficiency, meeting or exceeding performance metrics * Participating in ongoing training and development to enhance skills and knowledge Requirements To be successful in this role, you will need: * High school diploma or equivalent * Two years of customer service experience, preferably in a high-volume call center environment * Previous data entry experience * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Proficiency in computer software and technology, including data entry systems * Ability to maintain confidentiality and handle sensitive information Preferred Qualifications * Experience in a healthcare setting or related industry * Previous experience with customer relationship management (CRM) software * Certification in customer service or a related field * Bilingual or multilingual skills Benefits As a valued member of the blithequark team, you will enjoy a comprehensive benefits package, including: * Medical, dental, and vision plans * Adoption, fertility, and surrogacy reimbursement up to $10,000 * Paid time off and sick leave * Paid parental and family caregiver leave * Emergency backup care * Long-term, short-term disability, and critical illness plans * Life insurance * 401(k)/403(b) with employer match * Tuition assistance – $5,250/year and discounted educational opportunities through Guild Education * Student debt pay down – $10,000 * Reimbursement for certifications and free access to complete CEUs and professional development * Pet insurance * Legal resources plan Work Environment and Culture blithequark is a tobacco-free environment that values diversity, inclusion, and belonging. Our close to 30,000-member workforce reflects the communities we serve, and we strive to create a workplace that is inclusive and welcoming to all. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Career Growth Opportunities At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have opportunities to: * Participate in ongoing training and development programs * Take on additional responsibilities and leadership roles * Collaborate with internal teams to drive process improvements and innovation * Pursue certifications and professional development opportunities * Advance to leadership positions within the organization If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to and join the blithequark team today! Equal Opportunity Employer blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and welcoming to all, reflecting the communities we serve.