Customer Experience Ambassador – Front Office Operations at blithequark

Are you a people person with a passion for delivering exceptional guest experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as a Customer Experience Ambassador – Front Office Operations. As a valued member of our team, you will play a critical role in creating magic for our guests by ensuring the highest standards of service excellence. About blithequarkAt blithequark, we pride ourselves on being a customer-centric organization that strives to exceed expectations in every interaction.Our focus is on creating unforgettable experiences for our guests, whether it's through our friendly front desk staff, bell services, or behind-the-scenes teams working tirelessly to ensure seamless operations. We believe that every guest interaction is an opportunity to make a lasting impression, and we're committed to delivering exceptional service that leaves a lasting impact. Our CultureOur team is passionate about providing outstanding service and making magic happen for our guests. We're a collaborative and dynamic group that thrives in fast-paced environments where no two days are ever the same.As a Customer Experience Ambassador – Front Office Operations, you'll be part of a team that shares your passion for delivering exceptional guest experiences and is dedicated to exceeding expectations in every interaction. Key ResponsibilitiesAs a Customer Experience Ambassador – Front Office Operations, you will be responsible for:* Providing exceptional guest service and ensuring a seamless experience for our guests* Responding to guest inquiries and resolving issues in a timely and professional manner* Collaborating with other departments to ensure seamless operations and exceed guest expectations* Maintaining a high level of knowledge about our resort, services, and amenities* Participating in ongoing training and development to stay up-to-date on industry trends and best practices* Working in a fast-paced environment where no two days are ever the same* Maintaining a positive and professional attitude, even in challenging situationsEssential Qualifications* High school diploma or equivalent required; some college or university education preferred* Previous customer service experience in a fast-paced environment* Excellent communication and interpersonal skills* Ability to work in a team environment and collaborate with other departments* Ability to maintain a high level of knowledge about our resort, services, and amenities* Availability to work a variety of shifts, including early morning, late nights, weekends, and holidaysPreferred Qualifications* Previous experience in a front office or hospitality environment* Knowledge of resort operations and guest services* Bilingual or multilingual skills (English and Japanese speaking a plus)* Experience with customer relationship management (CRM) software* Certification in customer service or hospitality (e.g.Certified Guest Service Professional)Skills and Competencies* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment and adapt to changing situations* Strong problem-solving and conflict resolution skills* Ability to maintain a positive and professional attitude, even in challenging situations* Strong attention to detail and ability to multitask* Ability to work independently and as part of a team* Strong knowledge of resort operations and guest servicesCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our team members grow and develop their careers.As a Customer Experience Ambassador – Front Office Operations, you'll have access to ongoing training and development opportunities, including:* Ongoing training and development to stay up-to-date on industry trends and best practices* Opportunities for career advancement and professional growth* Access to mentorship and coaching from experienced team members* Participation in ongoing quality improvement initiatives to ensure exceptional guest experiencesWork Environment and Company CultureOur team is passionate about providing outstanding service and making magic happen for our guests.We're a collaborative and dynamic group that thrives in fast-paced environments where no two days are ever the same. As a Customer Experience Ambassador – Front Office Operations, you'll be part of a team that shares your passion for delivering exceptional guest experiences and is dedicated to exceeding expectations in every interaction. Compensation, Perks, and BenefitsWe offer a competitive compensation package, including:* Competitive hourly rate* Opportunities for career advancement and professional growth* Ongoing training and development to stay up-to-date on industry trends and best practices* Access to mentorship and coaching from experienced team members* Participation in ongoing quality improvement initiatives to ensure exceptional guest experiences* Select benefits may be provided as part of the compensation package, dependent on the level and position offeredIf you're passionate about delivering exceptional guest experiences and are looking for a challenging and rewarding role, we encourage you to apply for the Customer Experience Ambassador – Front Office Operations position at blithequark.Please through our online portal and in creating magic for our guests. !