Customer Experience Ambassador – Airport Operations

At blithequark, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Ambassador in our Airport Operations team, you'll play a vital role in ensuring that every interaction with our customers is courteous, efficient, friendly, and professional. If you're a people person with a passion for delivering top-notch service, we want to hear from you! About blithequark blithequark is a leading player in the aviation industry, committed to providing safe, reliable, and efficient air travel experiences to millions of passengers worldwide. Our team of dedicated professionals is driven by a shared passion for delivering exceptional customer experiences, and we're always looking for talented individuals who share our vision. Job Summary As a Customer Experience Ambassador, you'll be the face of blithequark at our airport locations, interacting with customers in a friendly, efficient, and professional manner. Your primary responsibilities will include: * Accepting, checking, and tagging customers' baggage at kiosks * Processing and completing credit card baggage transactions at kiosks * Assisting customers with self-service kiosk check-in and kiosk baggage processing * Queuing lines in ticket counter areas * Accepting and activating customers' self-tagged baggage * Performing clearance and verification of documents at kiosks * Performing additional related duties as deemed operationally necessary by management in accordance with the collective bargaining agreement Key Responsibilities * Provide exceptional customer service, ensuring that every interaction is courteous, efficient, friendly, and professional * Operate kiosks to accept, check, and tag customers' baggage, as well as process credit card baggage transactions * Assist customers with self-service kiosk check-in and kiosk baggage processing, ensuring a seamless and efficient experience * Manage queues in ticket counter areas, maintaining a high level of customer satisfaction * Accept and activate customers' self-tagged baggage, ensuring accurate and efficient processing * Perform clearance and verification of documents at kiosks, adhering to strict security protocols * Perform additional related duties as deemed operationally necessary by management, in accordance with the collective bargaining agreement Essential Qualifications * High school diploma or equivalent required; some college or specialized training in customer service, hospitality, or a related field preferred * Previous experience in customer-facing roles, preferably in the aviation or travel industry * Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds * Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease * Strong problem-solving skills, with the ability to think critically and resolve customer issues efficiently * Ability to work a varied schedule, including evenings, weekends, and holidays Preferred Qualifications * Previous experience working with kiosks or other self-service technologies * Knowledge of airport operations and security protocols * Familiarity with credit card processing and baggage handling systems * Certification in customer service or a related field (e.g. Certified Customer Service Representative) Skills and Competencies * Excellent communication and interpersonal skills * Strong problem-solving and critical thinking skills * Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease * Strong attention to detail and accuracy * Ability to work collaboratively as part of a team * Strong customer service skills, with a focus on delivering exceptional experiences Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Experience Ambassador, you'll have access to: * Ongoing training and development opportunities, including customer service and industry-specific training * Opportunities for career advancement, with a focus on promoting from within * Collaborative and supportive work environment, with a focus on teamwork and employee engagement * Competitive compensation and benefits package, including health insurance, retirement savings, and paid time off Work Environment and Company Culture blithequark is a dynamic and fast-paced work environment, with a focus on delivering exceptional customer experiences. Our team is passionate about creating a positive and inclusive work culture, with a focus on: * Diversity and inclusion, with a commitment to creating an inclusive environment for all employees * Employee engagement and recognition, with a focus on rewarding and recognizing outstanding performance * Collaborative and supportive work environment, with a focus on teamwork and employee development Compensation, Perks, and Benefits As a Customer Experience Ambassador at blithequark, you'll enjoy a competitive compensation and benefits package, including: * Competitive hourly rate * Comprehensive health insurance package * Retirement savings plan, including 401(k) matching * Paid time off, including vacation, sick leave, and holidays * Opportunities for career advancement and professional development If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! To apply for this exciting opportunity, please through our website or by contacting our recruitment team directly. We look forward to hearing from you!