Customer Care Training Lead – Full Stack Development and Implementation Specialist

At blithequark, we're on a mission to revolutionize the retail industry by providing exceptional customer experiences that leave a lasting impression. As a Customer Care Training Lead, you'll play a pivotal role in shaping the future of customer service at blithequark. If you're passionate about training, development, and customer satisfaction, we want to hear from you! Job Summary: We're seeking an experienced Customer Care Training Lead to in Columbus, OH. As a key member of our training team, you'll be responsible for designing, developing, and delivering comprehensive training programs that equip our customer care associates with the skills and knowledge they need to provide world-class service to our customers. If you're a seasoned training professional with a passion for customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities: * Facilitate formalized training sessions for associates, including the use of developed teaching aids, course schedules, training records, and adapting training methodologies to improve knowledge transfer and retention * Serve as one of the primary points of contact for associates and new hires regarding training and onboarding, providing guidance and support to ensure a seamless transition into their roles * Administer and manage on-site reporting of trainee progress, engagement, aptitude, and recommend areas for improvement directly to the trainee as well as to the leadership team * Coordinate regularly with Trainers and Supervisors to identify needs for new hire training and continuous learning while ensuring certification as specified * Identify opportunities where specific training would improve the level of service provided to our customers, making recommendations for enhancements to training materials to improve overall call center processes and performance * Stay current with Company systems, tools, and initiatives by participating in all company training and communication as appropriate * Provide coaching to new team members on Readiness Row by actively listening to calls, observing system navigation, and measuring key performance indicators * Perform other duties as assigned Qualifications: * Thorough knowledge of all systems, procedures, techniques, equipment, operations, standards, and reports that apply to the Customer Care Center * Minimum of 2 years of experience in a call center environment, with a proven track record of delivering high-quality training programs * Experience delivering clear and developed content, including onboarding, new hire, process updates, and continuing education * Excellent interpersonal skills that lead and motivate others to meet established customer service levels * Excellent communication skills – verbal, telephone, listening, and written * Excellent organization and time management skills; ability to handle/prioritize multiple training classes * Must be computer savvy and able to navigate various computer platforms and sites with a keen attention to detail * Ability to gather and analyze data from multiple sources * Modifies training style to accommodate a changing audience * Must be a self-starter, exercise follow-through, and demonstrate professional initiative on any matters presented whether they are inside or outside the normal scope of the role * Be able to work independently in a professional manner to identify and ensure achievement of goals within established timeframes * Must be a team player What You'll Get: * A competitive benefits package, including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on blithequark merchandise * The opportunity to work with a dynamic team of professionals who are passionate about customer service and training * A comprehensive training program that will help you develop your skills and advance your career * A collaborative and supportive work environment that encourages innovation and creativity * The chance to make a real difference in the lives of our customers and associates About blithequark: blithequark is a leading retailer with a rich history of serving customers across the United States and Puerto Rico. With a portfolio of private and national brands, we offer a wide range of products and services that cater to the diverse needs of our customers. Guided by the Golden Rule, we employ over 60,000 associates worldwide and have served customers for over 119 years, playing a vital role in the communities we serve. For additional information, please visit blithequark.com and follow us on Facebook, Instagram, and Twitter. Location: Columbus, OH : If you're a motivated and experienced training professional who is passionate about customer service, we encourage you to apply for this exciting opportunity. Please through our website or by clicking on the link below.