Airline Schedule Change Coordinator (Remote Opportunity)

About the positionResponsibilities• Answer calls and emails via InContact phone system for schedule change skills assigned• Utilize all airline computer systems to review PNR's, sell flights, price options, and work queues• Utilize ALG reservation system to enter comments, send confirmations and update flight changes• Inform Supervisors of customer issues impacting delivery of end-to-end service• Provide feedback to Supervisors on escalation issues or feedback on system errors• Work with other departments as needed to resolve schedule change issues when required• Work with airline partners via email and phone to confirm or inquire on schedule change options• Provide assistance via an internal phone queue to team members needing assistance with airline systems• Meet established metrics• Utilize bolthires Teams, Zendesk, other tools for communication, policies and problem solving• Maintain informational sheets for airline processes and other tracking sheets as needed• Assist Service Skyteam customers on voluntary and involuntary changesRequirements• High school diploma or general education degree (GED); and at least one-year related experience and/or training; or equivalent combination of education and experience• Experience with an airline system preferred• Knowledge of MS office• Experience with internal reservation systems a plus• Strong understanding of customer service, including customer needs assessment and evaluation of customer satisfaction• Ability to problem solve, including identifying issues and evaluating options• Ability to work independently and as part of a team• Detail oriented• Active listening skills• Strong judgement and decision-making skills• Superior communication skills, both verbal and writtenNice-to-haves• Experience with internal reservation systems• Knowledge of airline processesBenefits• Travel Perks and Benefits for both ALG Vacations and Hyatt• Medical, Dental and Vision Insurance• Basic Life Insurance• Short- & Long-Term Disability• Paid Parental Leave• Corporate Wellness Program• Travel Discounts & Deals• Paid Time Off & Holidays• 401(k) Plan with Company Match Apply tot his job