Technical Specialist Servicenow
• Advanced level resource with specialized knowledge and experience in account management administering Active Directory. • Hands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization. • Advanced knowledge of appropriate security measures of the organization. • Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients. • Ability to analyze and assess client needs to develop effective and appropriate solutions. • Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction. • Analysis of technical and user documentation for technical assistance and support • Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters. • Demonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically. • Demonstrates initiative in solving problems associated with projects and daily work. Apply tot his job