Account Services Representative

Schedule: 1st Shift, Monday to Friday 8am - 4pm PT Overtime based on business needs Location: California, Virtual What You Will Do – As an Account Services Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. • Provide phone and/or email support for inquiries from sales and healthcare professionals • Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders • Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders • Understand, interpret, and explain detailed information of processes and procedures • Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required • Demonstrate flexibility in responding to new and rapidly changing situations and environment • Demonstrate an understanding of how decisions impact customers, markets and sales representatives • Provide support beyond standard hours as needed if call volume and/or workload require additional time What You Need – Required • At least 2 years of customer service or account management experience • High School diploma or GED equivalent • Ability to work flexible hours as needed to support the business needs Preferred • Associates or Bachelor's Degree • Experience with Customer Service and Order Entry • Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software • Experience with Salesforce, PowerBI, and/or Genesys $20.08 – $ 32.87 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors. Posting date: November 10, 2025 This role will be posted for a minimum of 3 days. Apply tot his job