Experienced Customer Chat Support Specialist – Delivering Exceptional Experiences for blithequark Clients

Are you a problem-solving enthusiast with a passion for providing top-notch customer support and a knack for technology? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark is a dynamic and innovative company that's revolutionizing the way small home service businesses operate. Our cutting-edge applications empower trade service professionals to streamline their operations, grow their businesses, and succeed in a competitive market. As a valued member of our Customer Support team, you'll play a vital role in ensuring our clients receive exceptional support and guidance as they navigate our product. Your expertise, combined with your warm and empathetic approach, will help resolve issues, educate clients on our features, and foster long-lasting relationships. If you're a team player with a passion for delivering outstanding customer experiences, we invite you to join our mission to empower trade service businesses and drive growth. About blithequark blithequark is a forward-thinking company that's dedicated to providing innovative solutions for small home service businesses. Our team is comprised of passionate individuals who share a common goal: to help trade service professionals succeed in a rapidly changing market. With a dash of humor and a commitment to excellence, we're building a community that's driven by creativity, hard work, and a passion for making a difference. Responsibilities As a Customer Chat Support Specialist at blithequark, you'll be responsible for: * Providing exceptional customer support through live chat, ensuring timely and effective resolution of client inquiries * Collaborating with our technical support team to troubleshoot complex issues and provide solutions * Documenting issues and resolutions thoroughly, ensuring seamless knowledge transfer and process improvement * Utilizing your judgment to sense client moods and respond with empathetic and patient behavior * Monitoring the service desk ticket queue and prioritizing tasks to ensure timely resolution of client inquiries * Proactively engaging with clients through phone calls, emails, and other communication channels to educate them on our features and provide value-added support * Working collaboratively with cross-functional teams to drive business success and achieve company goals Qualifications To succeed in this role, you'll need: * Previous technical customer support experience, preferably in a SaaS or software development environment * Knowledge of SQL and REST API, with a willingness to learn and adapt to new technologies * A quick learning curve and a general comprehension of technology, with a passion for staying up-to-date on industry trends * A positive, friendly, and mature work attitude, with a strong enthusiasm for achieving excellence * Excellent communication skills, both verbal and written, with the ability to articulate complex technical concepts in a clear and concise manner * Self-confidence and comfort when communicating by phone, with a strong ability to build rapport with clients * Resourcefulness, flexibility, and a keen sense of urgency, with a focus on delivering results in a fast-paced environment * Advanced judgment, negotiation, problem-solving skills, and the ability to troubleshoot complex issues * Highly organized, detail-oriented, and team-centric, with a strong ability to prioritize tasks and manage multiple projects simultaneously * Efficiency through follow-up and organization, with a focus on delivering exceptional customer experiences Skills and Competencies To excel in this role, you'll need to possess: * Strong problem-solving and analytical skills, with the ability to think critically and outside the box * Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues * A strong understanding of technology and software development, with a willingness to learn and adapt to new technologies * A keen sense of urgency and a focus on delivering results in a fast-paced environment * Advanced judgment and negotiation skills, with the ability to navigate complex technical issues and resolve conflicts * A positive and friendly attitude, with a strong enthusiasm for delivering exceptional customer experiences Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Chat Support Specialist, you'll have access to: * Ongoing training and development opportunities, including technical training, soft skills development, and leadership training * A comprehensive onboarding program, designed to help you quickly learn our product and processes * Regular feedback and coaching, to help you grow and develop your skills * Opportunities for career advancement, with a focus on promoting from within * A dynamic and supportive work environment, with a focus on collaboration and teamwork Work Environment and Company Culture At blithequark, we're proud of our dynamic and supportive work environment. Our office is designed to foster collaboration, creativity, and innovation, with a focus on delivering exceptional customer experiences. Our company culture is built on a foundation of: * Respect and empathy, with a focus on building strong relationships with clients and colleagues * Open communication and transparency, with a focus on sharing knowledge and expertise * Continuous learning and development, with a focus on staying up-to-date on industry trends and best practices * A positive and friendly attitude, with a strong enthusiasm for delivering exceptional customer experiences Compensation, Perks, and Benefits As a valued member of our team, you'll enjoy a competitive compensation package, including: * A salary range of $40,000 - $60,000 per year, depending on experience * A comprehensive benefits package, including medical, dental, and vision insurance * A 401(k) retirement plan, with a company match * Paid time off, including vacation, sick leave, and holidays * A dynamic and supportive work environment, with a focus on collaboration and teamwork If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or references to. We can't wait to hear from you!