Technical Content Designer, Customer Service – Revolutionizing Support Experience at blithequark

Are you a creative problem-solver with a passion for crafting compelling content that resonates with diverse audiences? Do you thrive in fast-paced environments where innovation and collaboration are key? If so, we invite you to join blithequark's Customer Service Content Strategy team as a Technical Content Designer. As a key member of our team, you will play a vital role in shaping the support experience for our global members and customer service agents, helping us achieve our mission of excellence, simplicity, and getting our members back to streaming.About blithequarkblithequark is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our members enjoy a vast library of TV series, films, and games across various genres and languages. We believe in a better way to watch, and our Global Customer Service organization is dedicated to providing exceptional interactions with our subscribers worldwide. As a Technical Content Designer, you will be part of a dynamic team that is shaping the future of global entertainment.The RoleAs a Technical Content Designer, you will work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the blithequark Help Center and internal customer service knowledge base for our global CS teams. Your primary focus will be on creating and editing Customer Service content that is clear, concise, and easy to understand, helping our members navigate technical issues such as troubleshooting and device problems.You will also be responsible for:* Leading large complex editorial projects end-to-end, including setting content strategy, goals, timelines, and reporting* Creating and editing Customer Service content, including Help Center and internal knowledge base articles, customer service emails, and other support materials* Ensuring consistent content style, tone, and format meet the evolving expectations of a global audience* Partnering closely with support operations, localization, legal, product design, and engineering teams* Creating, maintaining, and updating style guides and editorial training* Leveraging multiple data sources to provide data-driven analysis and content recommendationsQualificationsTo succeed in this role, you will need:* A Bachelor's or Master's degree in a relevant field (e.g., English, Communications, Technical Writing)* At least 5 years of relevant experience in technical writing, editing, project management, or a related field* Exceptional writing, editing, project management, and communications skills* Extensive technical or UI writing experience, with a focus on customer service organizations or highly technical environments for a consumer audience* Experience writing for different platforms (e.g., computer, mobile, or TV)* Experience with information architecture and content management systems* Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environmentWhat We OfferAs a Technical Content Designer at blithequark, you can expect:* A competitive annual salary, with a range of $50,000 - $190,000, based on your specific job family, background, skills, and experience* Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits* Paid leave of absence programs, with full-time hourly employees accruing 35 days annually for paid time off* Flexible time off for full-time salaried employees* Opportunities for career growth and professional development in a dynamic and innovative environment* A unique culture and environment that values diversity, inclusivity, and employee well-beingWhy Join blithequark?At blithequark, we are committed to creating a workplace that is inclusive, diverse, and supportive of our employees' growth and well-being. We believe that our employees are our greatest asset, and we strive to provide a work environment that is engaging, challenging, and rewarding. If you are passionate about crafting compelling content that resonates with diverse audiences, and you thrive in fast-paced environments where innovation and collaboration are key, we invite you to as a Technical Content Designer.If you are a creative problem-solver with a passion for crafting compelling content, and you are excited about the opportunity to join blithequark's Customer Service Content Strategy team, please through the link below: We look forward to reviewing your application and learning more about your qualifications and experience. Equal Opportunity Employerblithequark is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.