Service Support Analyst (Application development and web applications)

Job SummaryWe are seeking a detail-oriented and technically proficient Support Analyst to join our dynamic IT team. The ideal candidate will be responsible for providing technical support, troubleshooting, and maintaining a variety of systems and applications. This role requires strong knowledge of software development, system architecture, and web technologies, with an emphasis on supporting both front-end and back-end components. The Support Analyst will collaborate with cross-functional teams to ensure seamless operation of our digital infrastructure and contribute to ongoing system improvements.Duties• Provide technical support for software applications, web services, and infrastructure components across various platforms. • Good understanding/knowledge of all applications development, maintenance and support across an IT enterprise• Conduct unit testing and participate in SDLC (Software Development Life Cycle) processes following Agile methodologies. • IT Experience in a distributed client/server or web services environment or equivalent experience in the IT Profession• Service/Help Desk experience/knowledge for software support with the preference of ServiceNow or an equivalent software solution• Document technical procedures and support workflows to ensure knowledge sharing within the team.Requirements• Ability to create and maintain required documentation. It includes documenting customer requirements, design flows and systems flows• Understanding of the Best Practices and standards for application processes an security measures to prepare documentation• Ability to evaluate and analyze applications and define problems effectively to make recommendations• Basic knowledge and understanding of software code maintenance, configuration review and SDLC• Strong problem-solving skills with attention to detail; excellent communication skills are required for collaboration within teams.• Relevant certifications or hands-on experience with required skills are preferred. This position offers an exciting opportunity for a motivated professional eager to work in a fast-paced environment supporting innovative technology solutions while enhancing their expertise across diverse platforms and frameworks. Job Type: ContractExperience:• Application development: 2 years (Required)• Web Applications: 1 year (Required)• ServiceNow: 3 years (Required)• Documentation: 1 year (Required)• bolthires SQL Server: 1 year (Required)• SQL Queries: 1 year (Required)Work Location:Remote Apply tot his job