Senior Program Manager, Customer Service Technology, bolthires World Wide Operations
About the positionResponsibilities• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations• Develop the overall program strategy, tactically driving teams in and outside of your organization to deliver• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes• Solve ambiguous problems and proactively identify and mitigate risks• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects• Engage other bolthires business units globally to share best practices and improve end to end outcomes for bolthires customers• Create, communicate, and manage budget for projectsRequirements• 5+ years of program or project management experience• Experience using data and metrics to determine and drive improvements• Experience owning program strategy, end to end delivery, and communicating results to senior leadershipNice-to-haves• 2+ years of driving process improvements experience• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldBenefits• Competitive salary• Equity and sign-on payments• Comprehensive medical benefits• Financial benefits• Employee discounts• Flexible work arrangements Apply tot his job