[Remote] Junior IT Support Specialist

Note:The job is a remote job and is open to candidates in USA. Touch Support, Inc. is a US-based company that partners with diverse technology firms to provide exceptional customer service. They are seeking a Junior IT Support Specialist to respond to customer inquiries, assist in onboarding, and enhance customer satisfaction in a remote work environment. Responsibilities• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively• Assist in onboarding, educating, and supporting our customers through their journey• Help and guide our customers with technical and billing-related questions.• Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing• Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experienceSkills• Excellent communication skills in the English language, as our clients are primarily US-based• High school degree• Interest in developing a career in Linux system administration, Windows system administration, or troubleshooting technical and software issues with virtual Windows workstations• Solution-oriented mindset and passion for resolving problems• Passion for working with people and helping them to get their stuff work• Readiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company.• Ability to work in shifts in your local time (afternoon and night shift). However, our schedules are quarterly-based, and you would keep a more stable schedule instead of daily changes. Benefits• Work from home• Learning from scratch• The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career. • You will be able to further your development with valuable certifications paid for by the company. • Great teamwork environment! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team.Company Overview• Touch Support has spent almost 20 years removing and preventing headaches for our clients and giving them peace of mind. It was founded in 2003, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is Apply tot his job