Remote Healthcare Billing and Customer Service Representative – Join the blithequark Team and Revolutionize Healthcare

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of patients and their families? Do you thrive in a dynamic, fast-paced environment where every interaction matters? If so, we invite you to join the blithequark team as aRemote Healthcare Billing and Customer Service Representative. As a valued member of our team, you will play a critical role in helping patients navigate complex medical bills, providing empathetic support, and driving business growth.About blithequarkblithequark is a Customer Service Contact Center dedicated to supporting patient billing and customer service needs for our healthcare clients. Our mission is to change healthcare for the better by delivering exceptional service, fostering meaningful relationships, and driving business success. At blithequark, we operate on the simple yet powerful principles of integrity, passion, and respect. These values are the foundation of how we approach our clients' success and are the driving force behind our commitment to excellence.What sets blithequark apart? * Family-owned business where you become part of the family, not just a number* Award-winning workplace: consistently ranked as one of the "Top 10 Best Places to Work" in our industry* Over 20 years of consistent and healthy growth with world-class clients* Your voice is heard and appreciated* You are a part of the success with your ideas and your efforts* You are appreciated and valued* Competitive pay and incentive programs* We promote from within! Grow your career with blithequarkJob SummaryAs aRemote Healthcare Billing and Customer Service Representative, you will work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families.Your primary responsibilities will include:* Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand confusing, and often times unexpected, medical bills* Providing outstanding customer service and collaborating with patients over the phone on affordable payment plans, and taking payments by phone* Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow-bolthires in our software systems throughout each day* Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus* Continuously improving, with supportive coaching/feedback from your manager and team leads and ongoing trainingWhat You'll Do:* Provide empathetic support to patients and their families, helping them navigate complex medical bills and find affordable payment solutions* Collaborate with patients to resolve account balances and provide exceptional customer service* Accurately document all calls and follow-bolthires in our software systems, ensuring seamless communication and efficient workflow* Support your fellow team members, promoting a positive and productive work environment* Continuously improve your skills and knowledge, with supportive coaching/feedback from your manager and team leads and ongoing trainingEssentialQualifications:* High school diploma or equivalent required; associate's or bachelor's degree preferred* 1-2 years of customer service experience, preferably in a healthcare setting* Excellent communication and interpersonal skills, with the ability to empathize with patients and their families* Proficiency in computer software systems, including CRM and billing systems* Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines* Ability to work in a fast-paced environment, with a high level of accuracy and attention to detailPreferredQualifications:* Experience working in a remote or virtual environment* Familiarity with healthcare billing and customer service processes* Certification in customer service or a related field* Bilingual or multilingual skillsSkills and Competencies:* Excellent communication and interpersonal skills* Strong empathy and active listening skills* Proficiency in computer software systems, including CRM and billing systems* Strong organizational and time management skills* Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail* Ability to prioritize tasks and meet deadlines* Strong problem-solving and critical thinking skills* Ability to work independently and as part of a teamCareer Growth Opportunities and LearningBenefits:* Opportunities for career advancement and professional growth within blithequark* Ongoing training and development programs to enhance your skills and knowledge* Collaborative and supportive work environment, with a focus on teamwork and communication* Flexible work arrangements, including remote work options and flexible scheduling* Competitive pay and incentive programs, with opportunities for bonuses and rewardsWork Environment and Company Culture:* blithequark is a family-owned business with a strong focus on integrity, passion, and respect* Our work environment is collaborative and supportive, with a focus on teamwork and communication* We prioritize work-life balance and offer flexible work arrangements, including remote work options and flexible scheduling* Our company culture is built on the principles of empathy, active listening, and exceptional customer serviceCompensation, Perks, andBenefits:* Competitive pay, with a base annual salary ranging from $37,440 to $43,680* Monthly performance bonuses, ranging from $100 to $400* Opportunities for bonuses and rewards, including gift cards and prizes* Comprehensive benefits package, including:+ 401(k) and 401(k) matching+ Dental insurance+ Employee assistance program+ Employee discount+ Flexible spending account+ Health insurance+ Life insurance+ Paid time off+ Tuition reimbursement+ Vision insurance+ Work from homeIf you are passionate about delivering exceptional customer service and making a meaningful impact in the lives of patients and their families, we invite you to apply for theRemote Healthcare Billing and Customer Service Representative position at blithequark.Please apply including your resume and a cover letter, through our website. We look forward to hearing from you!