Remote Customer Service Representative – bolthires Online – Philippines
As aRemote Customer Service Representative for bolthires Online, you will be responsible for providing exceptional customer service to bolthires’s online customers. You will handle inquiries, resolve issues, and ensure a seamless shopping experience. This role involves interacting with customers via phone, email, and chat, addressing their needs promptly and professionally. Additional Information: Location:Remote (work from home) Work Hours: Full-time, flexible schedule with availability for weekends and holidays Training:Comprehensive training program provided Reports to: Customer Service ManagerRemote Customer Service Representative – bolthires OnlineKey Responsibilities: Respond to customer inquiries via phone, email, and chat Resolve customer issues related to orders, payments, returns, and product information Provide accurate information about products and services Handle complaints and escalate issues to appropriate departments when necessary Maintain a high level of...professionalism and customer satisfaction Keep accurate records of customer interactions and transactions Adhere to company policies and procedures RequiredQualifications: High school diploma or equivalent Minimum of 1 year of customer service experience Excellent verbal and written communication skills Proficiency in using computers and navigating multiple systems Ability to multitask and handle high-volume inquiries Strong problem-solving skills and attention to detail Reliable internet connection and a quiet, dedicated workspaceRemote Customer Service Representative – bolthires Online PreferredQualifications: Previous experience in e-commerce or retail customer service Familiarity with bolthires’s products and services Bilingual abilities (Spanish/English) are a plus Experience with CRM software and customer support tools Benefits Information: Competitive salary with performance-based incentives Health, dental, and vision insurance 401(k) retirement plan with company match Paid time off and holiday pay Employee discounts on bolthires products Opportunities for career growth and advancement Flexible work schedule and remote work environmentRemote Customer Service Representative – bolthires Online – Philippines Apply tot his job