Property Operations Manager

Our client is a fast-growing vacation rental company with operations in the US, Colombia, and Aruba. They offer three service levels: from basic listing management to full-service property and maintenance management. Role Overview- Primary Focus: Managing intersection between property owners and guests- Core KPI: Achieving 5-star guest reviews- Portfolio Size: Up to 55 units per manager-Work Schedule: 6 days/week, 8 hours/day + emergency availability- Wage structure: fixed salary + a range of bonuses (individual performance, company revenue)Key ResponsibilitiesOwner Management- Direct communication with property owners- Monthly P&L analysis and reporting- Revenue optimization recommendations- Maintenance decision advisory- Market updates and property performance communicationGuest Experience Management- Oversee customer service quality- Ensure property cleanliness standards- Maintain precise attention to detail (amenity placement, guest supplies)- Coordinate with assistant manager for ground operations- Monitor cleaning and maintenance executionTeam StructureReports supported by:- Assistant Manager (cleaning/maintenance coordination)- Customer Service Agent (guest communication)- Accounting Department (financial reporting)Required Skills & ExperienceMust Have:- Hospitality industry experience-Remote work experience- Strong communication abilities- Analytical skills- Detail-oriented approach- Tech proficiency (Hostify, Breezeway, Airtable)- High level of organization- Problem-solving capabilitiesTechnical Requirements:- Comfortable with property management software- Ability to learn new systems quicklyAdditional Qualities:- Business creativity- Process improvement mindset- Strong resource management skills- Ability to build local infrastructure in new markets Apply tot his job