Patient Access Corporate Trainer (Hybrid)

Job PurposeThe Corporate Trainer - Patient Access is responsible for developing, delivering, and maintaining training programs for staff involved in patient access services. This includes onboarding new hires, conducting refresher courses, and supporting system upgrades or policy changes. The Corporate Trainer - Patient Access ensures that all team members are proficient in using electronic health record (EHR) systems, understand compliance requirements, and provide excellent patient service. Duties & ResponsibilitiesDeliver training programs for patient access functions including, but not limited to, registration, scheduling, insurance verification and financial counseling.Training delivery methods may include instructor-led courses, video courses, webinars, online courses, team review and one-on-one coaching sessions. Train team member on EHR system that the client is employingAssist leadership in the development of best practice standards and optimization of workflow and process to meet and exceed departmental goalsMaintains role-based training content, instructional materials, and workflow/operational feedback for new and existing training, including meeting deliverable dates, independently or with team membersDevelop curriculum related to the full scope of use of Med-Metrix's proprietary applications, in the roles of Revenue Cycle, Call Center, Cash Posting, Patient Access, Provider Enrollment as design dictatesDevelop, distribute and train team members on MMX housekeeping rules, best practice workflow and department standardsPresent verbal and written information in a clear and easy to understand manner and actively engage with all trainees and encourage collaboration among traineesDevelop training for identified issues and perform retraining for staff not meeting productivity and quality standards as reported by the team members' management leadersConduct regularly scheduled training programs for new hires and existing team members.Example: Lunch and LearnsParticipate in the new client implementation process when necessaryDemonstrate leadership skills with the ability to guide, direct, train and interact with management on a regular basisDevelop Curriculum that supports the technical training of the external clients' patient accounting and practice management systems, claim scrubbers, EHR etc. Collaborate with educators and content experts to develop and deploy education courses, activities, and materials for the organizationSupport other company training objectives as directed by the MMX University leadership teamOther duties as assignedUse, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standardsUnderstand and comply with Information Security and HIPAA policies and procedures at all timesLimit viewing of PHI to the absolute minimum as necessary to perform assigned dutiesQualificationsHigh school diploma or equivalent requiredBachelor's degree in healthcare administration is preferred or 5 years' supervisory &/or training experience in RCM (Patient Accounting/Patient Access required)5 years' experience working in a hospital, physician and/or outsourcing/consulting revenue cycle environment specifically focusing on Patient Accounting/Patient Access requiredStrong knowledge of EHR systemsKnowledge of Medicare, Medicaid and commercial reimbursement methodologies, contracts, and billing requirementsExperience with learning management systems, authoring tools (Adobe, etc.) and virtual classroom technology (Teams, Zoom, etc.)Knowledge of basic computer programsAble to withstand fast paced environmentsPossess strong leadership, communication, teaching, public speaking, and conflict resolution skills.Understands adult learning concepts. Experience coordinating training eventsProficiency in bolthires Office Suite and a strong knowledge of reporting in ExcelStrong interpersonal skills, ability to communicate well at all levels of the organizationStrong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysesHigh level of integrity and dependability with a strong sense of urgency and results orientedExcellent written and verbal communication skills requiredGracious and welcoming personality for customer service interactionWorking ConditionsPhysical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.Mental Demands:The employee must be able to follow directions, collaborate with others, and handle stress. Work Environment:The noise level in the work environment is usually minimal. Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.Apply tot his job