Part Time Digital Content Moderator – Yelp Spam Comment Remover and Live Chat Support Specialist at blithequark

Introduction to blithequark and the Role blithequark is a leading provider of digital content moderation services, dedicated to creating a safe and trustworthy online environment for businesses and customers. As a key player in this mission, we are seeking a detail-oriented and proactive individual to as a Part-Time Digital Content Moderator, specializing in Yelp spam comment removal and live chat support. This remote, part-time opportunity is ideal for individuals who have strong attention to detail, excellent communication skills, and the ability to work independently from home. Key Responsibilities In this role, you will be responsible for monitoring Yelp business pages and live chat platforms to identify, review, and remove inappropriate or spammy comments that violate guidelines. Your key responsibilities will include: Monitoring Yelp reviews, comments, and messages for spam or policy violations, ensuring that all content adheres to community standards. Reviewing flagged content and taking appropriate action based on guidelines, making sound judgments about what constitutes spam or inappropriate content. Responding to live chat inquiries from business owners regarding comment moderation, providing timely and professional support to resolve their concerns. Maintaining accurate records of removed comments and actions taken, ensuring that all moderation activities are properly documented. Collaborating with the quality assurance team to ensure compliance with Yelp's community standards, contributing to the development of best practices for content moderation. Reporting unusual activity or repeated spam patterns to the supervisor, helping to identify and mitigate potential threats to the online community. Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Strong written communication skills in English, with the ability to clearly and concisely articulate your thoughts and decisions. Ability to identify spam, offensive, or fake comments, using your judgment and critical thinking skills to make sound decisions. Familiarity with Yelp or other review platforms is an advantage, although not required, as full training will be provided. Basic computer literacy and ability to navigate multiple tabs efficiently, with strong technical skills and attention to detail. Good problem-solving skills and attention to detail, with the ability to handle repetitive tasks with consistency and accuracy. Preferred Qualifications While not required, the following preferred qualifications will be considered an asset: Experience in content moderation, customer support, or online community management, with a proven track record of success in a similar role. Knowledge of social media and online review platforms, with a strong understanding of the digital landscape and its nuances. Ability to work independently and meet deadlines, with a high degree of self-motivation and discipline. Strong multitasking abilities for handling live chat and comment moderation simultaneously, with excellent organizational and time management skills. High ethical standards and respect for user privacy and confidentiality, with a strong commitment to upholding the highest standards of integrity and professionalism. Working Hours and Schedule This is a part-time position, requiring 10-20 hours per week, with a flexible schedule that allows you to choose your working hours. While some availability during U.S. business hours is preferred, you will have the freedom to create a schedule that suits your needs and lifestyle. Benefits and Perks As a member of the blithequark team, you will enjoy a range of benefits and perks, including: Work-from-home flexibility, with no commute required, allowing you to save time and money while enjoying a better work-life balance. Competitive hourly pay for part-time work, with opportunities for professional growth and development. Paid training and ongoing support, to ensure that you have the skills and knowledge needed to succeed in your role. Opportunity to gain experience in digital content moderation and online community management, with the potential for long-term remote work opportunities based on performance. Career Growth and Development At blithequark, we are committed to the growth and development of our team members, providing opportunities for professional advancement and skill development. As a Part-Time Digital Content Moderator, you will have the chance to develop your skills and expertise in content moderation, customer support, and online community management, with the potential to move into more senior roles or explore other areas of interest within the company. Work Environment and Company Culture blithequark is a dynamic and innovative company, with a strong commitment to creating a positive and supportive work environment. Our team is passionate about delivering exceptional results and making a meaningful contribution to the online community. As a member of our team, you will be part of a collaborative and inclusive culture that values diversity, creativity, and innovation. Conclusion If you are a motivated and detail-oriented individual with a passion for creating a safe and trustworthy online environment, we encourage you to apply for this exciting opportunity. As a Part-Time Digital Content Moderator at blithequark, you will have the chance to make a real difference in the lives of businesses and customers, while developing your skills and expertise in a dynamic and supportive environment. Don't miss out on this opportunity to and start your journey with blithequark – and take the first step towards a rewarding and challenging career in digital content moderation.