Part Time Customer Support Representative for Innovative Software Solutions in the Dance Industry

Introduction to blithequark Imagine being part of a dynamic team that empowers dance studios to thrive through innovative software solutions. At blithequark, we're passionate about providing top-notch customer support to our clients, ensuring they have an exceptional experience with our products. As a leader in organizational management, administration, and payment processing, we're committed to making a positive impact on the communities we serve. Our Rec & Leisure business line is dedicated to helping studios offer online registration, tuition calculation, and payment options, making it easier for parents to support their children's passion for dance.Job Overview We're seeking an experienced and detail-oriented Part Time Customer Support Representative to. As a key member of our support team, you'll play a vital role in ensuring our customers have a seamless experience with our software. This part-time role will require 20-29 hours per week, with shifts ranging from Monday to Friday between 9am and 5pm ET. Tuesdays and Wednesdays are required workdays, and this temporary position is expected to end on September 30, 2025. Key Responsibilities Provide exceptional customer support via phone, chat, and email, responding to client questions and issues, including bugs, feature requests, and business processes.Work closely with clients, as well as our Development and Quality Assurance teams, to identify, triage, and resolve system issues. Document frequently asked questions and prepare knowledge-based content to help our customers succeed. Document requirements and user stories for production issues and feature requests, ensuring our software continues to meet the evolving needs of our clients. Collaborate with our team to ensure our customers have a great experience using our product, providing solutions that meet their business needs.Requirements and Qualifications To succeed in this role, you'll need: Strong customer service and analytical skills, with a passion for troubleshooting software issues and providing solutions. Comfortable helping customers via phone support, with excellent communication and time management skills. Ability to diagnose and explain complex solutions to both technical and non-technical audiences. Quickly learn computer software and operating procedures, with proficiency in bolthires Office Suite or related software.A flexible work schedule, with the ability to work on weekends as needed. A proven track record of outstanding performance and achieving goals, with a success-driven mindset and a willingness to work in a dynamic and changing environment. Knowledge and passion for the dance industry, with previous experience in SaaS or payments industry preferred but not mandatory. What We Offer At blithequark, we're committed to providing a comprehensive employee benefits program, including: Medical, dental, and vision insurance options.100% Employer paid short/long term disability. Basic Life insurance. 401K option with 100% company match. Flexible paid personal/vacation time built on mutual trust and accountability. 10 sick days annually. 10 company paid holidays. 6 weeks paid parental leave. A culture that values work/life balance and celebrates successes. Diversity, Equity, and Inclusion blithequark is an Equal Employment Opportunity Employer, dedicated to building a diverse, inclusive, and authentic workplace. We value diverse backgrounds, experiences, and viewpoints, and do not make hiring or employment decisions based on race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by local, state, or federal laws.Salary Range DisclosureThe base range for this position is $20/hr, with actual salaries varying based on factors such as location, experience, and performance. Our total compensation package includes discretionary bonuses, long-term incentives, a flexible paid vacation/personal time policy, and more. Why Join blithequark? By joining our team, you'll become part of a dynamic and innovative company that's making a positive impact on the dance industry. You'll have the opportunity to work with a talented team, develop your skills, and grow your career.If you're passionate about providing exceptional customer support and are excited about the opportunity to join a company that values diversity, equity, and inclusion, we encourage you to apply. If you're a motivated and customer-focused individual who is eager to join a dynamic team, please. We can't wait to hear from you and explore how you can contribute to the success of blithequark.