Operations Agent
About the position Responsibilities • Provides friendly service to and maintains positive relationships with all internal and external Customers • Works in a cooperative spirit to ensure the success of our Company • Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights • Works in airport operation office, gate area, jetways and air freight facilities • Handles Station AMS and radio communications traffic as needed • Coordinates loading and unloading of aircraft by monitoring ramp activities • Answers station operations' telephones • Advises Gate Agents when boarding will begin • Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew • Arranges for fueling of aircraft as required • Prepares weight and balance forms • Advises Dispatch, FLIFO and Stations of flight departures / arrivals • Closes out flights; files and maintains accurate flight papers • Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning • Operates boarding bridge, coordinates boarding and deplaning Customers • Works with Gate Agents in expediting the check-in process • Checks baggage, when necessary • Writes and submits irregularity reports as required • Prepares statistical reports to record information from trip papers • Properly maintains and wears the uniform by Company regulations • Performs special task or assignments as delegated by Supervisor or Station Management personnel • Responsible for ground security and assuring operations follow security procedures • May perform the duties of a Freight Agent Requirements • Ability to work well with others as part of a team, meet the public, and work under stressful situations • Must be GSC qualified • Must comply with DOT drug and alcohol testing program • Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job • Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period • Must be aware of hazardous situations and be able to handle emergencies as needed • Able to work under pressure and handle many functions at once with many different offices and/or groups of people • Must work under tight time constraints to accomplish quick turns of aircraft • Must possess good written and oral skills • Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement • Must be able to effectively communicate verbally by telephone, face to face and public address systems • Must be able to be alert to moving vehicles or aircraft and use radio equipment • Must be able to communicate information and instructions verbally or via radio equipment Nice-to-haves • Two years of airline/military related work experience in ramp/operations/provisioning functions • Foreign language skills are desirable, but not required Benefits • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) • Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings • Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan • Competitive health insurance for you and your eligible dependents (including pets) • Health plan coverage options that start from the very first day of employment Apply tot his job