Online Customer Service Representative - American Express (Remote)
Join the team at American Express as an Online Customer Service Representative and be the voice of one of the world’s most recognized brands! In this remote role, you’ll have the opportunity to deliver world-class service to our valued customers while working from the comfort of your home. Key Responsibilities: • Provide exceptional customer support via online chat, email, and other digital channels. • Resolve customer inquiries with professionalism and efficiency, focusing on creating positive experiences. • Stay informed about American Express products, services, and policies to offer accurate solutions. • Collaborate with internal teams to address complex issues and ensure customer satisfaction. • Adhere to established workflows and maintain accurate records of customer interactions. What We’re Looking For: • Strong written and verbal communication skills. • Proven experience in a customer service or support role (online experience preferred). • Ability to navigate digital tools and systems with ease. • A passion for helping people and solving problems. • Reliable internet connection and a quiet, professional workspace. Why Join American Express? • Competitive salary and comprehensive benefits package. • Opportunities for professional growth and development. • Work-from-home flexibility with all necessary tools provided. • A supportive and inclusive team environment. • The chance to represent a globally trusted and admired brand. : If you’re ready to become a part of the American Express team and deliver exceptional online customer experiences, ! • High school diploma or equivalent (Bachelor’s degree preferred). • Previous experience in customer service, preferably in the travel or airline industry. • Strong verbal and written communication skills. • Proficiency in using computers, including familiarity with CRM systems and Microsoft Office. • Ability to multitask and work in a fast-paced environment. • Strong problem-solving skills and a customer-first mindset. • Reliable internet connection and a quiet workspace free from distractions. Apply tot his job