Medical Specialist/Data Entry Specialist, Medical Information Services (10AM-7PM EST) at blithequark

Are you a detail-oriented and customer-focused professional seeking a challenging role that combines medical expertise with data entry skills? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, a leading provider of innovative technology solutions in the human capital management industry. As a Medical Specialist/Data Entry Specialist, you will play a vital role in ensuring the accuracy and compliance of drug screening processes, while providing exceptional customer service to clients and coworkers.About blithequarkblithequark is a dynamic company that has been at the forefront of the background check and drug screening industry for over two decades. As a seven-time Inc. 5000 honoree and founding member of theProfessional Background Screening Association (PBSA), we have established ourselves as a trusted partner for employers seeking to improve workplace safety and health. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in our industry.With a strong presence in Alpharetta, Georgia, and a global reach through our technology solutions, blithequark is an exciting place to build a career. What You'll DoAs a Medical Specialist/Data Entry Specialist, you will be responsible for a wide range of tasks that require attention to detail, excellent communication skills, and a strong work ethic. Some of your key responsibilities will include:* Championing blithequark clients through interaction via phone and written communication to provide exceptional customer service* Partnering with clinics and occupational health facilities to obtain necessary documentation for clients* Providing billing fees for occupational health services in appropriate programs* Partnering with collectors to schedule and perform urine drug screen collections and other screenings at client facilities* Reviewing occupational health results and forwarding to clients in a timely manner across multiple platforms* Analyzing, problem-solving, and providing resolution to locate clinics and other occupational health facilities* Entering new sites and billing information across multiple platforms* Setting up third-party billing accounts* Confirming existing vendor data and updating as needed across multiple platforms* Ordering vendor products as needed for onsite events* Utilizing Salesforce Customer Relationship Management (CRM) for case management* Initiating and maintaining appropriate documentation of case management from initial report through final resolutionWho You AreTo succeed in this role, you will need to possess a unique combination of skills and qualities.Some of the essential qualifications include:* Previous experience in the drug-screening industry (a plus!)* MS Office Intermediate User (Advanced User a plus! and Excel Super User a plus plus!)* Experience in support/client services – customer service orientation essential* History of successful outcomes in handling difficult situations and customers* Excellent written and verbal communication with a keen attention to detail* A strong work ethic, problem-solver, and a goal-oriented mindset* Well organized, able to prioritize, and efficiently work under high volume conditions* Works well independently, but also eager to work collaboratively across teams while demonstrating leadership and accountabilityWork Environment and CultureAs a remote worker, you will have the flexibility to work from the comfort of your own home office, as long as you have a dedicated space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection.We prefer cable or fiber internet connections (at least 75mbps download/10mbps upload) as satellite connections often cannot support the technologies used to perform day-to-day tasks. At blithequark, we value a culture of innovation, collaboration, and customer satisfaction. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on the lives of others. If you share our values and are passionate about delivering exceptional results, we want to hear from you!Compensation and BenefitsAs a Medical Specialist/Data Entry Specialist, you will be eligible for a competitive hourly rate of $17.00/hour, as well as a range of benefits that include:* Paid healthcare and life insurance premiums* Low-bolthires dental and vision insurance* Employee assistance program* 401K matching up to 4%* 17 days of paid time off* 8 company-paid holidays* 2 additional days of paid time off for volunteer activitiesCareer Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in the growth and development of our employees.As a Medical Specialist/Data Entry Specialist, you will have access to a range of learning and development opportunities that will help you to advance your career and achieve your goals. Some of the benefits include:* Exciting and meaningful learning and development opportunities* Opportunities to work on high-profile projects and to make a meaningful impact on the lives of others* Collaborative and supportive work environment* Opportunities for career advancement and professional growthIf you are a motivated and customer-focused professional with a passion for delivering exceptional results, we want to hear from you!To apply for the Medical Specialist/Data Entry Specialist role, please visit our website and through the link below: We look forward to hearing from you and to welcoming you to the blithequark team!