This is a remote position.
We are looking for a highly organized and well-spoken Executive Assistant / Salon Operations Coordinator to support a busy salon business. This role is ideal for someone who is confident communicating with customers, managing schedules, following up on tasks, and keeping day-to-day operations moving smoothly.
The right candidate must have excellent spoken and written English, a polished phone presence, and the ability to communicate clearly and professionally with clients, staff, and vendors.
Responsibilities
Answer and make phone calls, texts, and follow-up messages with clients
Schedule, confirm, and manage appointments
Follow up with clients regarding appointment details, repairs, updates, and next steps
Coordinate with salon staff to confirm wigs are ready for upcoming appointments
Track pending tasks and make sure nothing falls through the cracks
Communicate with vendors or repair contacts as needed
Provide general executive assistant support to the business owner
Help manage daily operational details remotely
Requirements
Excellent spoken English with a clear, professional, customer-facing communication style
Strong written communication skills for texts, emails, and client follow-ups
Experience in scheduling, customer service, admin support, or executive assistant work
Comfortable speaking with customers by phone
Highly organized, detail-oriented, and reliable
Able to follow up consistently and manage multiple moving pieces
Friendly, polished, and professional demeanor
Experience in a salon, beauty, retail, medical office, or appointment-based business is a plus
Ideal Candidate
This person should be proactive, calm under pressure, and comfortable helping manage both customer communication and internal follow-up. The role requires someone who can take ownership, stay organized, and communicate in a way that reflects well on the business.