OSF Digitalis a leading digital transformation specialist and trusted Salesforce partner for over a decade. We excel in B2B, B2C, and multi-cloud solutions and recently celebrated our 20th anniversary.
Our AI-powered solutions drive data-informed decisions and enhance operational efficiency. With 45 locations and c2,000 clients worldwide, we build trust through innovation.
We are seeking an experienced Lead Salesforce Consultant to join our Managed Services team. This role is intended for a senior hands-on consultant who can drive solution delivery across multiple client engagements, provide functional and platform leadership, and step directly into execution when needed.
The ideal candidate will bring strong practical experience across Salesforce Sales Cloud, Service Cloud, Loyalty Cloud, Field Service, Experience Cloud and DevOps / Salesforce DevOps practices. This is not a coordination-only role. The successful candidate must be comfortable owning analysis, shaping solutions, supporting configuration and testing, guiding teams, and troubleshooting delivery issues in a fast-moving managed services environment.
Key Responsibilities:
- Lead functional solutioning and delivery support across multiple Salesforce managed services engagements.
- Gather, challenge, refine, and translate business requirements into practical and supportable Salesforce solutions.
- Provide strong hands-on contribution across Salesforce Sales Cloud, Service Cloud, Loyalty Cloud, and Field Service.
- Act as a senior point of reference for consultants, admins, developers, QA, and project managers.
- Support backlog shaping, estimation, prioritization, and solution clarification across parallel workstreams.
- Contribute directly to configuration review, testing support, issue investigation, root cause analysis, and production support when required.
- Ensure solutions align with platform best practices, scalability, maintainability, security, and operational supportability.
- Work closely with architects and technical leads on solution direction, design trade-offs, and delivery feasibility.
- Support release planning, deployment coordination, and Salesforce DevOps practices across environments.
- Produce and maintain clear documentation, process flows, functional designs, and delivery notes as required.
- Engage confidently with client stakeholders and help drive decisions forward in a structured and pragmatic way.
Working Environment
This role operates within a managed services model and supports multiple ongoing client engagements.
The successful candidate should be comfortable with context switching, parallel priorities, evolving requirements, and a mix of functional, operational, and hands-on responsibilities.
Requirements
Competencies
- Functional consulting: Requirement analysis, business process mapping, solution shaping, and user-focused design.Hands-on delivery: Willingness to work directly in the platform, support execution, and move work forward when delivery stalls.Leadership: Ability to guide teams, challenge unclear inputs, and create direction without waiting for perfect conditions.Managed services mindset: Comfort with multiple clients, context switching, competing priorities, and ongoing enhancement work.
Skill Set
Required Qualifications:
- Proven experience in a senior Salesforce Consultant or Lead Consultant role.
- Strong hands-on expertise with Salesforce Core. Practical experience with Loyalty Cloud and Field Service.
- Good understanding of Salesforce DevOps practices, including deployment governance and release coordination.
- Experience supporting multiple projects or clients simultaneously in a managed services or similar multi-account environment.
- Strong skills in requirement analysis, functional design, solution validation, and delivery support.
- Ability to move comfortably between business discussions, detailed platform work, and issue resolution.
- Strong communication, stakeholder management, and cross-team collaboration skills.
Preferred Qualifications
- Salesforce certifications relevant to consulting, administration, or platform functionality.• Experience mentoring junior consultants or coordinating work across cross-functional teams.• Exposure to integrations, enterprise process landscapes, and complex support models.• Experience working in Agile delivery models and structured support processes.
Benefits
Why join OSF Digital?
We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. As a work-from-anywhere company, we prioritise what you deliver over where you work. OSF Digital emphasises work-life balance and employee satisfaction, fostering an innovative and open culture that empowers individuals to make a positive impact.
OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, national origin, marital status, or any other protected category in any of the jurisdictions in which we conduct business.
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