Note: The job is a remote job and is open to candidates in USA. ASM Research is a company that supports enterprise and federal IT programs. The Technical Writer - Journeyman is responsible for developing, editing, and maintaining documentation for complex systems and processes, ensuring clarity and compliance with standards.
Responsibilities
- Write, edit, and maintain technical documentation including user guides, SOPs, system manuals, status reports, project plans, FAQs, training materials, and online help for technical audiences across enterprise programs
- Establish and enforce style guides, templates, and documentation standards to drive consistency and quality across documentation sets and program deliverables
- Collaborate closely with engineers, application owners, and other SMEs to gather technical inputs and ensure accuracy, completeness, and alignment with system functionality
- Manage documentation lifecycle, including version control, repository organization, and content governance to maintain accessible, current, and auditable documentation libraries
- Use documentation and content management tools (e.g., MadCap Flare, Confluence, SharePoint, or similar platforms) to develop, publish, and maintain documentation
- Conduct document reviews and quality assurance activities to validate clarity, grammar, formatting, and compliance with internal standards and applicable policies
- Incorporate user feedback, usability metrics, and training outcomes into documentation updates to improve usability, accessibility, and effectiveness
- Support training initiatives by developing supplemental instructional materials and coordinating documentation with training plans and user support activities
Skills
- Bachelor's degree or equivalent combination of education and experience in a related field
- At least 4 years of experience preparing, editing, and managing program documentation for technical groups in IT or engineering environments, with proven ability to standardize and clarify reporting
- Demonstrated proficiency in technical writing, including organizing complex information, applying style guides, and producing audience-appropriate documentation
- Experience working with documentation or content management tools (e.g., MadCap Flare, Confluence, SharePoint) and common office productivity suites
- Active Secret security clearance at time of hire
- U.S. citizenship required to meet federal clearance and contract requirements
- Experience with structured authoring and XML-based documentation systems and practices
- Familiarity with accessibility standards such as Section 508 and related usability requirements for documentation
- Background supporting documentation in government or regulated environments, including alignment with applicable standards and policies
- Professional technical writing certification (e.g., STC or equivalent) or advanced training in technical communication
Company Overview