Note: The job is a remote job and is open to candidates in USA. Varicent is a leader in Sales Performance Management, providing innovative SaaS solutions to enhance revenue success for organizations. The Technical Account Manager will partner with clients to support their technical needs, facilitate training, and drive customer success initiatives throughout the software lifecycle.
Responsibilities
- Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio
- Facilitate Sales Planning training to employees, partners, and customers in group based settings (both virtually and in person)
- Review impact of new features and fixes and assess those against customers organizational needs
- Assist in configuring Varicent specific solutions based on customer requirements as requested
- Generate and communicate monthly performance and support metric reports
- Analyze usage data and metrics to identify remedial actions required
- Help implement remedial actions for proactive maintenance
- Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process
- Take initiative in identifying growth opportunities
- Collaborate with our team to achieve sustainable project and product growth
- Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning
- Work with internal stake holders to review change management process and propose future state where possible
Skills
- Extensive hands on experience with Varicent's Sales Planning tool is a Requirement
- At least 7 years of experience in IT Consulting, Enterprise Software Implementation
- Experience with Varicent's Sales Planning Tool is a Requirement
- Bachelor's Degree or higher in a technical field or a related business discipline
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL, data manipulation, Microsoft Excel
- Time management: organize work schedules ensuring deadlines are always met
- Strong business communication skills
- Experience in gathering and interpreting requirements and matching those with product capabilities
- Ability to empathize with customers and understand their needs at every stage of the software lifecycle
- Initiative and ability to work with minor oversight Ability to adapt to evolving and changing processes
- Hands on experience of Varicent software products (Administering, implementing, and/or supporting)
Benefits
- Comprehensive medical, dental, and vision coverage tailored to your local needs
- PTO and public holidays to rest, recharge, and do what matters most
- Dedicated time to give back and support the communities that matter to you
- Dedicated learning days to support continuous growth, skill development, and professional learning
- Compensation that reflects your market and your value
- Retirement plans designed to help you build long-term financial security
- Invest in your growth with support for continuing education and professional development
- Work where you thrive, with remote and hybrid options available across most regions
Company Overview